Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keri Morgan

Customer Service
Phoenix,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Receptionist/Optometric Technician

Eye Care Of Scottsdale
Scottsdale, AZ
03.2022 - 10.2023
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted training first time contact lens patients how to safely care for and insert/ remove the contacts lens properly .
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.

Kennel Attendant

Horizon Animal Hospital
Scottsdale, AZ
08.2021 - 05.2022
  • Protected animals from care errors by maintaining clear and secure tags.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Provided top-notch customer service to every customer and exceptional care to animals.

Cashier

Superpumper
Cave Creek, AZ
02.2019 - 07.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked and organized merchandise in front lanes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Assistant Manager

Epic Thrift
Phoenix, AZ
11.2017 - 01.2019
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security to protect employees, customers and property.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.

Education

High School Diploma -

Thunderbird High School
Phoenix, AZ
05.2001 -

Skills

Recordkeeping and documentation

undefined

Timeline

Receptionist/Optometric Technician

Eye Care Of Scottsdale
03.2022 - 10.2023

Kennel Attendant

Horizon Animal Hospital
08.2021 - 05.2022

Cashier

Superpumper
02.2019 - 07.2020

Assistant Manager

Epic Thrift
11.2017 - 01.2019

High School Diploma -

Thunderbird High School
05.2001 -

Similar Profiles

CREATE PROFILE
Keri MorganCustomer Service