Mahlikai Bowry
Richmond,77406
Summary
Proven track record in enhancing customer loyalty at Tornado Burger through empathetic service and conflict resolution. Demonstrated expertise in warehousing functions with UPS, improving order processing efficiency. Skilled in critical thinking and active listening, adept at fostering team development and maintaining high standards in retail support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tornado Burger
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
UPS
08.2023 - 11.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 150 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Worker
FedEx
01.2023 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 150 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Cashier
7-eleven
01.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocker
Kroger
08.2021 - 12.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Associate of Arts - Construction Engineering
Houston Community College
Houston, TX06-2028
High School Diploma -
Bush High School
Richmond, TX05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team development
- Store maintenance
Timeline
Customer Service Representative
Tornado Burger
11.2024 - 02.2025
Warehouse Worker
UPS
08.2023 - 11.2024
Warehouse Worker
FedEx
01.2023 - 08.2023
Cashier
7-eleven
01.2022 - 12.2022
Stocker
Kroger
08.2021 - 12.2021
Associate of Arts - Construction Engineering
Houston Community College
High School Diploma -
Bush High School
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