Mahmoud Almushaiti
Orlando,FL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive work environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
El Car Wash
05.2025 - Current
- Assisted customers with product selection and provided recommendations to enhance satisfaction.
- Operated point-of-sale system for accurate transaction processing and customer engagement.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Collaborated with team members to achieve daily sales goals and improve service efficiency.
Technical Support Representative
Asurion
09.2024 - 05.2025
- Provided technical assistance to customers via phone and chat support.
- Diagnosed and resolved hardware and software issues effectively.
- Utilized ticketing systems to track support requests and solutions.
- Documented troubleshooting steps for future reference and training purposes.
- Conducted follow-up calls to ensure complete issue resolution and satisfaction.
- Maintained knowledge of company products and services to assist customers efficiently.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Guest Service Supervisor
Frontier Airline
08.2022 - 11.2024
- Supervised daily operations of guest services team, ensuring high-quality customer experiences.
- Trained and mentored staff on customer service protocols and operational procedures.
- Resolved passenger concerns efficiently, enhancing overall satisfaction rates.
- Managed scheduling and workflow to optimize staffing levels during peak travel periods.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Boosted guest loyalty with tailored promotions and rewards programs.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Assisted passengers with check-in procedures and boarding processes to enhance travel experiences.
Guest Service Agent /scheduler
Spirit Airlines Inc.
05.2021 - 06.2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted passengers with check-in procedures and boarding processes to enhance travel experiences.
- Coordinated with team members to ensure timely departure and arrival of flights, maintaining operational flow.
- Monitored flight schedules and communicated changes to passengers, ensuring clarity and reducing confusion.
- Implemented feedback mechanisms for continuous improvement in service delivery and passenger satisfaction.
- Addressed escalated customer complaints with professionalism, achieving positive resolutions that restored trust in services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Greeted guests upon arrival and offered assistance.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Education
Bachelor of Science - HVAC-Heating, Ventilation, And Air Conditioning
Seminole State College of Florida
Sanford, Florida, FL05-2021
Skills
- Customer service
- Problem-solving skills
- Positive attitude
- Listening skills
- Multi-tasking strength
- Relationship building
- Sales expertise
- Time management
- Teamwork and collaboration
- Able to work under pressure
- Bilingual ( Arabic/English)
Timeline
Sales Associate
El Car Wash
05.2025 - Current
Technical Support Representative
Asurion
09.2024 - 05.2025
Guest Service Supervisor
Frontier Airline
08.2022 - 11.2024
Guest Service Agent /scheduler
Spirit Airlines Inc.
05.2021 - 06.2022
Bachelor of Science - HVAC-Heating, Ventilation, And Air Conditioning
Seminole State College of Florida