Mahmoud Deis
Rochester
Summary
Detail-oriented professional with extensive experience in dispatch coordination and on-road management. Proven skills in communication, teamwork, leadership, and problem-solving. Demonstrated ability to enhance efficiency and drive operational success. Committed to continuous growth and improvement in all aspects of work.
Overview
12
12
years of professional experience
Work History
Dispatcher
FedEx
Rochester
10.2021 - Current
- Monitor/manage fleet of delivery/pickup drivers
- Provide drivers on road assistance
- Use of outlook/word/excel
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- On road management
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Multitask between multiple Fedex systems such as EOPS,CPCS, DSM, ect
- Management/supervisor cooperation on PM side of operations
- Managed communication between drivers and customers to ensure timely deliveries.
- Trained new dispatchers on procedures and operational systems effectively.
- Resolved customer inquiries regarding shipment status and delivery issues promptly.
Customer Service Agent
FedEx
Rochester
09.2019 - 10.2021
- Efficiently processed customer orders using FedEx systems to ensure timely shipments.
- Resolved shipment tracking and delivery issues to enhance client satisfaction.
- Assisted customers by providing information on shipping options and services.
- Collaborated with team members to improve overall customer service operations.
- Educated customers on proper packaging and shipping procedures.
- Managed customer complaints with empathy and professionalism.
- Answered incoming calls promptly and professionally within company standards.
Handler/Sort Lead
Fedex
Rochester
07.2016 - 09.2019
- Loaded and unloaded packages from trucks and conveyor belts.
- Operated material handling equipment to transport goods within the facility.
- Collaborated with team members to meet daily operational goals.
- Assisted in training new employees on handling procedures and safety protocols.
- Followed company policies for package handling and shipping procedures.
- Arrived/Departed trucks through TRIPS
- Lead handlers to ensure smooth and timely sort down time
- Monitor flight arrivals
- Forklift certification to assist in loading/offloading of trucks
- Communication with sort management
Order Picker
Wegmans Distribution Center
Rochester
08.2014 - 07.2016
- Selected and packed customer orders accurately for shipping.
- Collaborated with team members to optimize picking processes.
- Followed safety protocols to prevent workplace accidents and injuries.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Utilized scanning equipment for picking, packing and shipping orders.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
Education
High School Diploma -
Spencerport High School
Spencerport, NY06-2014
Some College (No Degree) - Psychology
Monroe Community College
Rochester, NYSkills
- Fleet management
- Route optimization
- Dispatch coordination
- Customer service
- Data entry
- Transportation logistics
- Conflict resolution
- Communication skills
- Time management
- Team leadership
- Problem solving
- Staff training
- Call handling
- Process improvement
- Stress management
- Decision-making
- Adjusting routes
- Incident reporting
- Database updates
- Verifying coverage
- Workflow prioritization
- Team collaboration
- Technical aptitude
- Multitasking and organization
- [Software] proficiency
Timeline
Dispatcher
FedEx
10.2021 - Current
Customer Service Agent
FedEx
09.2019 - 10.2021
Handler/Sort Lead
Fedex
07.2016 - 09.2019
Order Picker
Wegmans Distribution Center
08.2014 - 07.2016
High School Diploma -
Spencerport High School
Some College (No Degree) - Psychology
Monroe Community College