Mahmoud Mnea
Tripoli
Summary
Experienced IT professional with a strong background in system administration, software development, network management, and technical support. Proficient in configuring, maintaining, and troubleshooting servers, operating systems, and IT infrastructure. Skilled in multiple programming languages and software applications, with a proven ability to solve complex technical challenges. Experienced in managing Active Directory, implementing group policies, and overseeing system backups and security protocols. Also well-versed in hardware and PCB design. Holds a Bachelor's degree in Computer Engineering, combining theoretical knowledge with practical expertise to deliver innovative and reliable technical solutions. Committed to optimizing IT environments and ensuring seamless system performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Assistant
Akmar Aljazeera Ltd
07.2019 - 10.2019
- Providing hardware and software repair services for computers.
- Diagnosed and resolved technical issues with printers.
- Delivered general technical support to ensure efficient operation of IT equipment.
- Assisted clients with troubleshooting and maintenance to enhance system performance.
Network engineer
SmartNet
11.2019 - 07.2022
- Served as a Network Engineer, designing and implementing network solutions for residential and commercial clients.
- Configured and installed network systems to ensure reliable internet access for homes and businesses.
- Provided comprehensive internet access services, including troubleshooting and support.
- Installed and maintained security camera systems for both residential and commercial properties
Head of the Technical Support Department and System Administrator
NSR International IT Co.
07.2024 - Current
- Successfully managed a team of technical support professionals, ensuring timely resolution of technical issues and maintaining a high level of client satisfaction.
- Oversaw the setup and management of the company’s IT infrastructure, including Active Directory, Microsoft 365 integration, and ERP system deployment.
- Managed server environments, ensuring secure and optimized performance through regular updates, patch management, and capacity planning.
- Conducted comprehensive testing and optimization of the internal network, improving connectivity and reducing downtime.
- Provided training and mentorship to team members, fostering skill development and knowledge sharing.
- Acted as a liaison between technical and non-technical teams, facilitating seamless communication and project execution.
Education
Bachelor's degree - Computer Engineering
Tripoli university
01.2023
Master of Science - Computer Engineering
University of Tripoli
Tripoli, Libya09-2027
Skills
- Leadership and team management
- Effective communication
- Problem-solving
- Analytical thinking
- Project management
- Task prioritization
- Training
- Mentoring
Certification
ms-9
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Head of the Technical Support Department and System Administrator
NSR International IT Co.
07.2024 - Current
Network engineer
SmartNet
11.2019 - 07.2022
Technical Assistant
Akmar Aljazeera Ltd
07.2019 - 10.2019
Bachelor's degree - Computer Engineering
Tripoli university
Master of Science - Computer Engineering
University of Tripoli
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