Mahogany Dickerson
Columbus,OH
Summary
Dynamic leader with proven expertise in operations management and customer service management, honed at CVS Pharmacy. Excelled in shift leadership, enhancing team performance and efficiency through effective training and interpersonal relations. Achieved significant improvements in production scheduling and operations support, ensuring seamless and profitable store operations. Skilled in cash handling and decision-making, consistently driving positive outcomes and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Leader
Walgreens
07.2023 - Current
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
Shift Supervisor
CVS Pharmacy
09.2021 - 07.2023
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Cashier
CVS Pharmacy
09.2021 - 06.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Whitehall Yearling High School
675 S Yearling Rd05-2022
Skills
- Operations Support
- Production Reporting
- Customer Service Management
- Production Scheduling
- Cash Handling
- Decision-making capabilities
- Operations Management
- Shift leadership
- Staff education and training
- Assigning Work
- Interpersonal Relations
- Sales and Upselling
Timeline
Shift Leader
Walgreens
07.2023 - Current
Shift Supervisor
CVS Pharmacy
09.2021 - 07.2023
Cashier
CVS Pharmacy
09.2021 - 06.2022
High School Diploma -
Whitehall Yearling High School