Mahogany Johnson
Sandy Springs,GA
Summary
Skilled in many areas of Customer Service ranging from Restaurant, Warehouse to Security with the goal to consistently exceed the expectations of my position. I'm committed to operational excellence and delivering exceptional service.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of CCTV systems, emergency response procedures, communication across multiple devices while ensuring swift and appropriate action during incidents.
Overview
1
1
Certification
13
13
years of professional experience
Work History
General Manager
Southern Restaurant Hospitality Group LLC,
Alpharetta, GA
04.2021 - 07.2026
- Directed operational strategies to enhance guest satisfaction and improve service delivery.
- Implemented cost control measures, optimizing budget allocation through out my location
- Led staff training programs, fostering a culture of excellence in customer service.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Communicated respectfully and timely for payroll, new hire intake, terminations, deliveries via Microsoft Word, Excel, email, and phone.
Assistant Store Manager
Lil Caesars
Roswell, GA
11.2020 - 04.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Altra metrics.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired and trained 4-7 staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Supervised and evaluated staff of 4-7 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Walked through store areas every 20 minutes to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Delivery Driver
Postmates
Nashville, TN
09.2016 - 11.2020
- Partnered with multiple local restaurants to handle delivery needs across Middle Tennessee.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Secured food to prevent loss and maintain freshness during transport.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by efficiently collecting and delivering as many as 5-10 orders per hour.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Completed routine maintenance on truck to keep in working order, including fueling and recharging batteries.
- Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
Store Manager
Wash N' Roll Car Wash Madison
Nashville, TN
10.2018 - 01.2020
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Oversaw, trained and encouraged 3 assistant manager and crew members, promoting culture of efficiency and performance
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Created work schedules according to sales volume and number of employees
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Boosted revenue by 6% each month developing and deploying strategies to effectively improve operations at location
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
Assistant Store Manager
Pizza Hut
Nashville, TN
10.2018 - 05.2019
- Rotated merchandise and displays to feature new products and promotions
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Trained new-hires on Delivery procedures to better service customers
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Answered questions about store policies and concerns to support positive customer experiences
- Advanced to keyholder and assistant manager-in-charge in manager's absence
- Maintained exceptionally clean, customer-friendly and well-run Night Shift with crews of 3-8 members
- Served as floating manager-on-duty, MOD, to cover shift shortage
Customer Service Associate
Mister Car Wash
Nashville, TN
04.2016 - 11.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Exceeded service objectives by applying proven customer service and sales best practices
- Provided basic technical support for clients on wide range of VIP wash packages and other company products
- Recommended items to customers based on specific needs and explained features and benefits
- Described and explained details about 5 selective wash package or Fleet business options to inform customers and guide purchasing decisions
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
- Trained in loss prevention, visual merchandising and general sales skills
- Assisted with price verifications and implemented adjustments for discounts or promotions
- Helped 100- 400 customers everyday by approaching conversations with positive attitude, smile, and clarity
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
- Greeted customers entering store and promoted sales or special programs
- Executed multiple projects efficiently, including selecting individual wash packages and making necessary upgrades or down grades to packages
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
- Issued receipts and processed refunds, credits, or exchanges
- Provided primary customer support to internal and external customers in fast-paced environment
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Operated in dynamic, high-volume environments to provide skilled assistance to more than customers 800 each day
- Managed customer relations and customer service through daily communication and interaction
Security Officer
Comprehensive Security LLC
Nashville, TN
09.2013 - 04.2018
- Completed full building and grounds patrols every 30 minutes to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Prepared thorough daily documentation of visitor logs, incidents, and corresponding resolutions.
- Monitor different facilities and areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Checked access ID badges and issued temporary credentials to visitors.
- Performed several patrols of building areas, parking lots and facility grounds.
- Logged vehicles entering and leaving premises.
- Maintain and activate security alarm system to alert emergency responders of dangerous or life threatening incidents.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Central Defense
Nashville, TN
09.2013 - 08.2017
- Completed full building and grounds patrols every 30 minutes to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Monitored 12-point security camera system day and night to protect lives and property.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Monitored and authorized entrance and departure of 300+ employees and visitors daily.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Awarded Security Officer of the month by the Loss Prevention Department 2 months straight.
- Executed security rules and procedures while calmly and promptly escorted non-compliant individuals out of building.
Education
Armed Security Officer
Academy of Personal Defense Protection And Security
Nashville, TN09.2013
GED -
Frenchburg Job Corps
Mariba, KY02.1998
Skills
- Customer Service
- Point of Sale System
- Data Entry
- Teamwork / Collaboration
- Credit card processing
- Inbound and outbound calling
- Order fulfillment
- CCTV feeds
- Microsoft Excel, Word
- Leadership and team building
- Security Specialists
Certification
- ServSafe
Timeline
General Manager
Southern Restaurant Hospitality Group LLC,
04.2021 - 07.2026
Assistant Store Manager
Lil Caesars
11.2020 - 04.2021
Store Manager
Wash N' Roll Car Wash Madison
10.2018 - 01.2020
Assistant Store Manager
Pizza Hut
10.2018 - 05.2019
Delivery Driver
Postmates
09.2016 - 11.2020
Customer Service Associate
Mister Car Wash
04.2016 - 11.2019
Security Officer
Comprehensive Security LLC
09.2013 - 04.2018
Security Officer
Central Defense
09.2013 - 08.2017
Armed Security Officer
Academy of Personal Defense Protection And Security
GED -
Frenchburg Job Corps