Mahogany Mitchell
Milwaukee,WI
Summary
Diligent worker with years of experience with any establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. Enthusiastic and eager to contribute to team success through hard work, pays attention to detail and excellent organizational skills. Clear understanding of task at hand and motivated to learn, grow and excel in your industry.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Hostess
Saz's Hospitality Group
Milwaukee, WI
04.2017 - 03.2018
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Shift Leader
Summerfest
Milwaukee, WI
06.2017 - 10.2019
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Host Front Counter
Danny's Corp.
Milwaukee, WI
03.2018 - 11.2019
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Kept entryways clean, neat and free of hazards such as excess water.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Prepared beverages and filled food orders for customers.
- Used POS system to enter orders, process payments, and issue receipts.
- Checked prices for customers and processed items sold by scanning barcodes.
- Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
Brand Representative
Hollister Incorporated
Milwaukee, WI
02.2019 - 08.2020
- Provided customer service using extensive knowledge of styling, trends, and fashion sense.
- Rang up customers by processing cash and credit payments to complete a projected number of sales transactions on average each work day.
Breakfast Hostess
Crowne Plaza Milwaukee-Airport
Milwaukee, WI
02.2019 - 03.2020
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Rufus King High School
Milwaukee, WI 09.2016 - 05.2019
Biology
University Of Wisconsin - Whitewater
Whitewater, WI 09.2019 - Current
Skills
Leadership
undefinedTimeline
Biology
University Of Wisconsin - Whitewater
09.2019 - Current
Brand Representative
Hollister Incorporated
02.2019 - 08.2020
Breakfast Hostess
Crowne Plaza Milwaukee-Airport
02.2019 - 03.2020
Host Front Counter
Danny's Corp.
03.2018 - 11.2019
Shift Leader
Summerfest
06.2017 - 10.2019
Hostess
Saz's Hospitality Group
04.2017 - 03.2018
High School Diploma -
Rufus King High School
09.2016 - 05.2019
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