MAHOGANY SMITH
Jacksonville,US
Summary
I am a dynamic individual who can bring out efficiency while working for any organization in US. Self-starter and motivated to work in a high growth and fast paced environment and an absolute asset for any company.
Overview
15
15
years of professional experience
Work History
Security Officer
United Security Services
Jacksonville Fl
05.2024 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Ramco Protective
Jacksonville, FL
06.2023 - 03.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the community.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Verified photo IDs and tickets to allow guests passage.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Technical Support Specialist
Focus Services Inc.
Jacksonville, FL
01.2022 - 03.2024
- Provided comprehensive technical support to customers via telephone, email and chat.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Assisted in the development of technical documentation for internal use by IT staff members.
- Diagnosed system problems using remote tools to access customer machines.
- Conducted tests to identify malfunctions in hardware or software systems.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
- Analyzed system logs for potential errors or irregularities that could indicate a security breach.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Merchandise Processor/Inventory Control Specialist
Mercedes Distribution Center
Jacksonville, FL
10.2019 - 11.2021
- Responsible to keep check and balance for the inventory to keep the accuracy rate high
- Manage company inventories through using the MS office including (Word/ Excel/ PowerPoint) on dual screens
- Having the type speed for 35 WPM
- Assisted with loading and unloading trucks at the distribution center.
- Analyzed data from sales reports to identify trends and make recommendations for improvement.
- Continuously improving the efficiency through training new employees in the areas that may not affect business operations.
Cashier/ Customer Service/ Crew Trainer
Hardee’s
Jacksonville, FL
02.2013 - 10.2019
- Greeting the guest when they come into the premises to ensure the happy environment around
- To ensure the productivity while working with the staff and driving the business efficiently through customer service in a fast passed environment
- Ensuring to satisfy the members and get them verified managing cash, Provided customer service managed and offered required information - made compelling offers, presented appropriate alternatives
- Continuously improving the efficiency through training new employees in the areas that may not effect business operations.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
General Laborer
City Wide Maintenance of Jacksonville
Jacksonville, FL
01.2018 - 01.2019
- To ensure the cleanness of the office floors and ensure health and hygiene
- Responsible to Mop floors, clean offices/ stairwells/ windows/ floor/ Glass door/ Tables/ Bathrooms/ Elevators, Pull trash on every floor
- Maintaining the overall cleanness of the office premises.
Customer Service/ Sales Representative
ADT Security Services
Jacksonville, FL
01.2011 - 01.2013
- Providing customer service and ensure to entertain in the best possible manner
- Upgrading customer service and directing the new employees to ensure adherence to quality standards, and proper procedures, correcting errors, or problems
- Resolve customer complaints or answer customers' questions regarding accounts and procedures
- Provide customer with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Education
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL06.2009
Skills
- ADDITIONAL INFORMATION
- Skills:
- MS Office, Customer Service, Operating dual screens, Team Trainer, Updating Software, Cash Handling, Hygiene practice, Food preparation, Sales, Inventory Associate, Data processing, Special Assignment Coordinator, Leadership, Management, Multitasking, Housekeeping, Quick Learner, Strong communication skills, expert in various amount of systems such as Cisco, DART, VAT, Lightspeed, IDA, and IBA, Access control, security officer services
- Report writing
- Security guard license
- CCTV surveillance
- Detail-oriented
- Emergency response
- Access control
- Complex Problem-solving
- Security screenings
Interests
Cooking, Traveling, Chess, and Reading.
Timeline
Security Officer
United Security Services
05.2024 - Current
Security Officer
Ramco Protective
06.2023 - 03.2024
Technical Support Specialist
Focus Services Inc.
01.2022 - 03.2024
Merchandise Processor/Inventory Control Specialist
Mercedes Distribution Center
10.2019 - 11.2021
General Laborer
City Wide Maintenance of Jacksonville
01.2018 - 01.2019
Cashier/ Customer Service/ Crew Trainer
Hardee’s
02.2013 - 10.2019
Customer Service/ Sales Representative
ADT Security Services
01.2011 - 01.2013
High School Diploma -
Samuel W. Wolfson High School