Mahru Adnan
FIshers,IN
Summary
Adept at navigating high-stress healthcare environments, I enhanced patient and pharmacy operations at CVS Pharmacy through meticulous medication dispensing and workflow optimization. Skilled in insurance verification and maintaining patient confidentiality, my problem-solving abilities and team collaboration have consistently improved service delivery and patient satisfaction.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
02.2024 - Current
- Answered incoming phone calls and return patient voicemails and work with patients on their concerns and prescriptions questions. Example: Patient calls in regarding and insurance rejection or prior authorization and give them a solution of either calling insurance for that prior auth or give the patient some other options(aka coupon cards, cost saving generic)
- Stocked, labeled, and inventoried medication to keep accurate records. Make sure staying up to date and pulling outdates, making sure shelves are organized and clean.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging. Also helped the pharmacist with checking in deliveries via cardinal or truck.
- Worked in QT which is Que triage which handled insurance claims and rejections, worked on patients accounts and processing refills.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Typed in new scripts with accuracy. Merged patient profiles that had duplicates.
- Get patient consultations with pharmacist if needed, helped the pharmacist with recommendations.
- Helped the patients with the pickup and drop off aspects.
ER Registrar
St Vincent's Public Hospital
01.2023 - 01.2024
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Assisted in the implementation of new electronic health record system, optimizing workflow and data accuracy.
- Helping patients with the check in and checkout process.
- Check in labor and delivery patients.
- Making sure taking trips to patients room to receive proper documentation and accurate information. Transferring paperwork to and from the correct area
Behavior Technician
Kids Count
03.2022 - 11.2022
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Making sure to address parental concerns and working closely with children to understand them and their concerns.
- Working closely with a schedule that would help clients feel more comfortable in their day to day basis.
Education
No Degree - Psychology
Ivy Tech Community College of Indiana
Indianapolis, IN05-2026
High School Diploma -
Hamilton Southeastern Highschool
Fishers, IN05-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Good customer serivce
- Working well under pressue
- Good training skills
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- HIPAA
Accomplishments
- Increased customer retention 25% by delivering top-notch customer service from prescription drop-off to pick-up.
- Improved customer service standards by 15%.
- Processed and filled over 700 prescriptions per day.
- Facilitated the implementation of a new drug inventory system.
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
02.2024 - Current
ER Registrar
St Vincent's Public Hospital
01.2023 - 01.2024
Behavior Technician
Kids Count
03.2022 - 11.2022
No Degree - Psychology
Ivy Tech Community College of Indiana
High School Diploma -
Hamilton Southeastern Highschool