MAHTAB AFGAN
Dublin,Ohio
Summary
Personable and dedicated Customer Service Representative with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Internet Manager/Business Development Agent
JDS INFINITI of Columbus
06.2020 - 07.2021
- Responding to and managing internet leads
- Receiving inbound and making outbound phone calls with customers who are interested in purchasing automobiles
- Set firm appointments to assure best possible experience for customers
- Respond to customer inquiries via CARNOW Chat and turn them into prospective clients
- Record all information in VinSolutions
Inbound Call Center Representative/Lead Wahab
Global
01.2018 - 05.2020
- Managed inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
- Determined accurate prices for AT&T Internet and DirecTV customer services, consistently searching for deals and best prices for customers
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Identified consumer needs, clarified information and researched issues to provide alternative solutions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Inbound Sales Agent
Bell Canada
02.2010 - 01.2017
- Achieved sales targets on daily basis by signing clients up for services
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Contacted private individuals or businesses by telephone to solicit sales
- Boosted opportunities by 10% through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach
- Contributed to team efforts by successfully accomplishing daily sales goals
- Made appointments with interested customers according to schedule availability
- Developed at least 5 new leads each day.
Education
Bachelor’s degree - Business Administration
National College of Business Administration & Econ
2003
Skills
- Time Management
- Problem solving strength
- Active listening and communication
- Self-Motivated
- Proactive
- Organized
- Adaptable
- Patient and diligent
- Team Player
- Continuous professional improvement
- Good Telephone Etiquette
- Persuasive communication
Languages
English
Professional Working
Urdu
Full Professional
Punjabi
Native or Bilingual
CRM
SaraPlus, DWS, CCKM, VinSolutions
Operating Systems
Windows 10, Windows 8.1/8.0, Windows 7, Windows 95, 98, Vista Professional, XP Professional, MAC OS, Android & iOS.
Hobbies
Table Tennis, Cricket & American Football
Timeline
Internet Manager/Business Development Agent
JDS INFINITI of Columbus
06.2020 - 07.2021
Inbound Call Center Representative/Lead Wahab
Global
01.2018 - 05.2020
Inbound Sales Agent
Bell Canada
02.2010 - 01.2017
Bachelor’s degree - Business Administration
National College of Business Administration & Econ