Mahua Dey
Edison,NJ
Summary
Compassionate Medical Assistant with extensive experience managing daily operations in a busy practice. Focus on enhancing patient comfort through effective communication, seamless staff coordination, and empathetic care. Proven skills in staff training and troubleshooting technical issues to maintain an efficient clinical environment.
Overview
23
23
years of professional experience
Work History
Office Manager & Medical Assistant
Edison Medical Associates
Edison, NJ
08.2004 - Current
- Manage seamless daily operations at a busy three-doctor practice, prioritizing patient comfort and staff coordination.
- Ensure consistent support coverage during extended hours, fostering a safe and caring environment for patients.
- Managed insurance billing and cash management transparently and accurately, reducing patient stress.
- Administered Center for Weight Loss program, guiding patients through sensitive health journeys with empathy.
- Train and mentor new staff, emphasizing patient-focused care, effective communication, and teamwork.
- Provided technical support for eMD system issues, ensuring smooth clinical workflow and uninterrupted patient service.
Medical Assistant
Dr. Gandotra's Internal Medicine Clinic
Edison, NJ
08.2003 - 08.2004
- Supported physicians by ensuring patients felt heard and cared for during visits, enhancing patient experience.
- Executed clinical tasks including phlebotomy and EKG, fostering a calm and reassuring environment for patients.
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and coordinated follow-up appointments.
- Collected and documented patient medical histories accurately.
Education
Certificate - NHA Certified - CCMA, Phlebotomist And EKG Tech
Crossroads
Edison, NJ08-2003
Diploma - Computer Science
Aptech India
Calcutta IndiaSkills
- Patient care coordination
- Medical Office Leadership & Staff Training
- Insurance Billing & Cash Handling
- Weight Loss Program Support & Counseling
- Phlebotomy & EKG Testing
- EMR (eMD) Technical Troubleshooting
- Team collaboration
- Compassionate Patient Interaction
Timeline
Office Manager & Medical Assistant
Edison Medical Associates
08.2004 - Current
Medical Assistant
Dr. Gandotra's Internal Medicine Clinic
08.2003 - 08.2004
Certificate - NHA Certified - CCMA, Phlebotomist And EKG Tech
Crossroads
Diploma - Computer Science
Aptech India