Mai Botta
Mobile,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Specialist
Bay Pointe Hospital
01.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled office meetings and client appointments for staff teams.
Front Desk Agent
Sure Stay Plus by Best Western
05.2024 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Caregiver
Home Instead
01.2023 - 10.2024
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ07-2025
No Degree -
Bishop State Community College
Mobile, AL01.2019
Skills
- Computer
- , Organizational Skills,
- Administrative skills, Outlook, Word, Excel,
- Interpersonal skills, Cash handling,
- Multi phone lines,
- Medical terminology
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Medical Assistant Certification,Medical Office Assistant, Medical Transcriptionist
Timeline
Front Desk Agent
Sure Stay Plus by Best Western
05.2024 - Current
Caregiver
Home Instead
01.2023 - 10.2024
Front Desk Specialist
Bay Pointe Hospital
01.2021 - Current
- Medical Assistant Certification,Medical Office Assistant, Medical Transcriptionist
Bachelor of Science - Psychology
Grand Canyon University
No Degree -
Bishop State Community College
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