Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crisanta Orta

Houston

Summary

Detail-oriented bilingual professional with extensive experience in patient access and administrative roles. Known to effectively communicate, proven customer service skills, appointment scheduling, building patient rapport, financial collections, ability to work in fast-paced environments, ensuring quality patient care and maintaining patient confidentiality.

Overview

26
26
years of professional experience

Work History

Front Desk Specialist

Avenue360 Health & Wellness
Houston, TX
01.2024 - Current
  • Provide pleasant customer service by welcoming arrivals and addressing inquiries.
  • Register new patients and confirm already established patient information.
  • Managed to work well under pressure in a busy dental clinic attending to all.
  • Woking in a FQHC serving to a wide population and promoting clinic eligibility program for uninsured or underinsured patients.
  • Promptly answered telephone calls, directing to appropriate personnel and follow up on voicemail messages.
  • Coordinate appointment scheduling.
  • Verify patient insurance eligibility and benefits.
  • Prepare patient financial dental contracts, collect payments, fees and patient balances.
  • Follow HIPPA guidelines and maintain patient health information confidential.

Cashier

Buc-ee’s
Houston, TX
11.2023 - 01.2024

• Duties included scanning items to ensure prices and quantities were correct.

• Assist those who need help or advice on certain products.

• Handle returns and exchanges when necessary.

• Working with coworkers to ensure we meet all the needs of our costumers.

• Always keeping my area cleaned and organized.

Labor Worker

Tecon Services Inc
Houston, TX
07.2023 - 10.2023

• Experienced in the installation of cryogenic and thermal insulation, fireproofing, coating, scaffolding, sheet metal and electric/steam tracing.

• Job required to be able to multitask and to work well as a team while working with dangerous equipment.

• Job required to follow all PPE protocols and to work as safe as possible.

Patient Access Representative

Harris Health Lyndon B. Johnson Hospital, Emergency Department
Houston, TX
11.2022 - 03.2023

• Collected patient information, prepared various medical documents.

• Explained policies of our facility to patients.

• Guided patients thru the admission process by screening patients for eligibility and preparing patient's paperwork for clinical staff and answered any questions patients may have.

• Job required to be able to multitask and to work well as a team while working with patients.

Access Health

Patient Service Coordinator-Tier 1
Houston, TX
05.2019 - 09.2019
  • Answer phone calls in an exceedingly customer friendly manner.
  • Schedule appointments.
  • Update patient demographic and insurance information..
  • Provide information to caller, in accordance with the clinics policies and procedures.
  • Communicate patient requests to clinical staff.
  • Interview patients and gather all documentation
  • Assist patients with completing applicable forms if necessary.

Food Service

HISD
Houston, TX
08.2014 - 03.2019
  • Serve students breakfast and lunch.
  • Help prepare food for students.
  • Clean and maintain work area organized and up to OSHA standards.
  • Cashier.

Medical Assistant

Ramiro Sanchez MD
Houston, TX
10.2010 - 09.2011
  • Greet patients.
  • Check eligibility of patient.
  • Answer phone calls and setup appointments.
  • Enter all data to the office system.
  • Take vital signs of patients.
  • Assist doctor when needed.

Administrative Assistant

Assurance Homecare Service Inc
Houston, TX
02.2009 - 09.2010
  • Perform supervisory visits to clients.
  • Implement orientation to field staff.
  • Human Resources.
  • Enforce background checks.
  • Manage departments of provider service, class and skill nursing.
  • Billing.
  • Operate payroll functions, such as maintaining time keeping for office staff.
  • Operate office machines such as scanners and computers.
  • Maintain and update filing inventory, mailing, and database systems.
  • Complete work schedules, manage calendars and arrange appointments.
  • Prepare meeting agendas, attend meetings and record transcribe minutes.

Medical Assistant

Fernando Urrutia MD
08.2008 - 01.2009
  • Answer phone calls.
  • Setup appointments.
  • Verify patients insurance by phone.
  • Confirm appointments.

Medical Assistant

Medstar Clinic
Houston, TX
07.2006 - 05.2008
  • Answer phone calls.
  • Setup appointments for patients.
  • Verify insurance thru phone.
  • Take vital signs.
  • Assist doctor when needed.
  • Maintain all work area clean and organized.

Medical Assistant

Family Medical Clinic
Houston, TX
02.2000 - 06.2001
  • Answer phone calls in an exceedingly customer friendly manner.
  • Schedule appointments.
  • Update patient demographic and insurance information.
  • Provide information to caller, in accordance with the clinics policies and procedures.
  • Communicate patient requests to clinical staff.
  • Interview patients and gather all documentation.
  • Assist patients with completing applicable forms if necessary.

Education

Medical Assistant -

Texas School Of Business
Houston, TX
2007

High School Diploma -

Marque Learning Center
San Antonio, TX
2006

Skills

  • Building relationships
  • Scheduling appointments
  • Customer service
  • Problem-solving skills
  • Bilingual ( English and Spanish)
  • Multi-line phone system expert
  • Good communication skills
  • Strong customer service
  • Able to work as a team and individually
  • Fast learner
  • Able to work in busy work atmosphere
  • Computer experience
  • Organizational
  • People skills
  • Collaboration talent

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Specialist

Avenue360 Health & Wellness
01.2024 - Current

Cashier

Buc-ee’s
11.2023 - 01.2024

Labor Worker

Tecon Services Inc
07.2023 - 10.2023

Patient Access Representative

Harris Health Lyndon B. Johnson Hospital, Emergency Department
11.2022 - 03.2023

Access Health

Patient Service Coordinator-Tier 1
05.2019 - 09.2019

Food Service

HISD
08.2014 - 03.2019

Medical Assistant

Ramiro Sanchez MD
10.2010 - 09.2011

Administrative Assistant

Assurance Homecare Service Inc
02.2009 - 09.2010

Medical Assistant

Fernando Urrutia MD
08.2008 - 01.2009

Medical Assistant

Medstar Clinic
07.2006 - 05.2008

Medical Assistant

Family Medical Clinic
02.2000 - 06.2001

Medical Assistant -

Texas School Of Business

High School Diploma -

Marque Learning Center