Mai Kosla
Fremont,CA
Summary
Business-conscious Senior Vice President offering over 30 years in the DRAM sector and proud of achieving top sales revenue result and profitability. An enthusiastic personality skilled in critical thinking and problem solving.
Overview
38
38
years of professional experience
Work History
SVP, Global Sales and Operations
Patriot Memory
Fremont, CA
04.2012 - Current
- Established key performance indicators to track progress against organizational objectives.
- Developed new policies and procedures to increase efficiency in all departments.
- Analyzed data from marketing campaigns to determine best practices for future efforts.
- Collaborated with senior management on long-term planning initiatives that aligned with corporate goals.
- Facilitated communication between internal teams by organizing biweekly meetings and seminars.
- Monitored competitors' activities to stay ahead of changes in the marketplace.
- Optimized supply chain to reduce materials costs and improve distribution.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Implemented strategic offerings to enhance company's suite of products and services.
- Controlled business direction changes and provided support during restructurings.
- Expanded company sales and service reach beyond traditional continental boundaries, beginning transformation from regional to global organization.
VP of Sales
Patriot Memory
Fremont, CA
07.2005 - 04.2012
- Discovered needs of prospective clients through strategically layered questions and utilized information to customize sales presentations.
- Communicated regularly with territory and regional managers for daily support and strategic planning.
- Completed performance updates and quarterly business reviews and presented findings.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Procured new business to generate sales and boost pipeline.
- Aligned sales objectives with business initiatives using strategic development, forecasting and budgeting.
- Analyzed competitive environment and customer procurement trends to support growth strategies.
- Negotiated contracts and proposed MDF offerings to help sales staff close competitive deals.
- Led learning and development initiatives to educate sales personnel on new products and services.
- Overhauled internal operating budget consisting of sales and marketing expenditures, identifying wasteful spending.
Sales Manager
PDP Systems
Fremont, CA
11.1996 - 06.2005
- Attended trade shows for in-person engagement and network building.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Sales Associate
PDP Systems
Fremont, CA
10.1992 - 11.1996
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Receptionist Administrator
F&F Steel
San Jose, CA
04.1992 - 10.1992
- Handled diverse needs for clients in-person, by phone or through mails.
- Displayed professional standards at reception desk to impress visitors.
- Maintained office supply inventory and placed orders to meet demand.
- Received parcels, routed mail and opened packages for staff.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Obtained and processed payments from clients for products and services.
- Monitored schedules and calendar obligations for executives.
Travel Agent
Asia Travel
San Jose, CA
05.1990 - 05.1991
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Researched hotels and airfare options to best meet client needs and expectations.
Technical Support Representative
Everex Systems
Fremont, CA
06.1986 - 04.1990
- Assisted customers with various types of technical issues with modem and graphic cards via telephone.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming technical service calls.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Maintained up-to-date case documentation for future reference.
Education
Associate of Science - Electronics Engineering Technologies
Heald Technical College
Santa Clara, CA05.1986
GED -
California Job Corp Center
San Jose, CA04.1984
Skills
- Strong Problem Solver
- Executive Presentations
- Sales Statistics Analysis
- Market Trend Analysis
- Decision Making
- Customer Trend Analysis
- Profitability Assessments
- Sales Projections
- Critical Thinking
- Product and Service Promotion
Objective
- Looking for an opportunities to use my experience of over 30 years in DRAM Memory Industry. An industry that dynamically changing in technologies, and prices based on supplies and demands.
Languages
Vietnamese
Professional
References
References available upon request.
Timeline
SVP, Global Sales and Operations
Patriot Memory
04.2012 - Current
VP of Sales
Patriot Memory
07.2005 - 04.2012
Sales Manager
PDP Systems
11.1996 - 06.2005
Sales Associate
PDP Systems
10.1992 - 11.1996
Receptionist Administrator
F&F Steel
04.1992 - 10.1992
Travel Agent
Asia Travel
05.1990 - 05.1991
Technical Support Representative
Everex Systems
06.1986 - 04.1990
Associate of Science - Electronics Engineering Technologies
Heald Technical College
GED -
California Job Corp Center