Mai Moua Thor
Saint Paul,MN
Summary
Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
Work History
Sales Associate
Kohls
07.2023 - Current
- Maintained a positive attitude and extensive knowledge of Kohl’s policies and products to direct customers to the merchandise they were seeking
- Recognized as the sales associate of the month
- Collaborated with other associates to ensure day-to-day tasks were met in a precision timely manner
- Flexibility in performing miscellaneous duties as assigned.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
Consultation Agent
Geek Squad @ Best Buy
03.2022 - 10.2022
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Installed, configured, and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
- Built rapport quickly and persuaded customers to buy without applying pressure.
Seasonal Associate
BestBuy
11.2021 - 03.2022
- Optimized checkout to ensure a quick and accurate transaction
- Collaborated with fellow coworkers to ensure products and online orders are received in a timely manner for the holidays.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Greeted customers and offered assistance for increased customer satisfaction.
Team Member
Joann’s
04.2020 - 10.2021
- Used extensive knowledge of materials for art projects
- Greeted customers promptly and with a friendly and engaging attitude
- Providing differentiated customer based on customer project needs and finding alternatives to art projects
- Performed accurate customer cashier duties of handling checks, cash, and card that follows the company’s policy
- Maintained and replenished stock.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Arts -
Saint Paul College
08.2025
Skills
- Order Processing
- POS System Operation
- Teamwork and Collaboration
- Product Recommendations
- Listening Skills
- Problem-solving skills
Volunteer Experience
- Como Park Senior High, Teacher Assistant for Home Ed
- Rice Street Library, Student Elective
- Feed My Starving Children, Volunteer
- Regions Hospital, RMHC Cook for Kids
Timeline
Sales Associate
Kohls
07.2023 - Current
Consultation Agent
Geek Squad @ Best Buy
03.2022 - 10.2022
Seasonal Associate
BestBuy
11.2021 - 03.2022
Team Member
Joann’s
04.2020 - 10.2021
Associate of Arts -
Saint Paul College