Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
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MAI T. NGUYEN

MAI T. NGUYEN

Raleigh,NC

Summary

Successful Client Services Specialist with 6+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Services Specialist/Help Desk

Credit Suisse
01.2023 - Current
  • Established high energy and professionalism when dealing with clients and staff, ensure proper check-in/ check-out procedure into (TDS)
  • Monitor and Control Access of employees in and out of restricted areas by ensuring positive personnel identification
  • Respond to customer calls and emails, answering to answer questions about products and services
  • Cross-trained and provided back up support to mail room, receive, record, track and distribute incoming mail and packages into (U-books)
  • Maintain and review daily meeting schedule using (MMS)
  • Prepare meeting space according to client request, ensuring appropriate layout and materials are in place
  • Use ticket system to place necessary maintenance requests
  • Maintained and managed customer files and databases
  • Investigated and resolved customer inquiries and complaints quickly
  • Coordinated with operations staff to resolve service problems and boost client satisfaction

Lead Host

Simply Crepes Restaurant
11.2020 - 06.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Lead Hostess

Empire Eats
09.2015 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Promoted business loyalty by fostering positive customer relationships.

Education

Bachelor of Science - Biology

University Of South Carolina
Columbia
05.2014

Pharmacy Technician

West Kentucky Community Technical College
Paducah, KY

High School Diploma -

Lone Oak High School
Paducah
05.2007

Skills

  • Adobe Acrobat
  • Aloha POS System
  • Microsoft Office Suite
  • Meeting Management Services (MMS)
  • Time Data Security (TDS)
  • U-Book
  • CS Building Access
  • Service Recommendations
  • Account Management
  • File Management

Accomplishments

  • Restaurant Employee of the Year- State of North Carolina (2021) Recognized for outstanding service, leadership, and dedication, leading to this prestigious statewide honor.

Additional Information

  • AWARDS , 2021 North Carolina Restaurant and Lodging Association (NCRLA) Employee of the Year
  • 2023 Credit Suisse GEM Award (Going the Extra Mile Award)

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Client Services Specialist/Help Desk

Credit Suisse
01.2023 - Current

Lead Host

Simply Crepes Restaurant
11.2020 - 06.2021

Lead Hostess

Empire Eats
09.2015 - Current

Bachelor of Science - Biology

University Of South Carolina

Pharmacy Technician

West Kentucky Community Technical College

High School Diploma -

Lone Oak High School

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MAI T. NGUYEN