Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mai Tathong

Rogers

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Catos
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Barista / Night Manager

Iron Horse Coffee Co.
08.2024 - Current
  • Responsible for training new staff on store procedures
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Multitask between front and back of house tasks
  • Answer and place call in orders
  • Operated cash register nightly in POS system
  • Kept work space clean throughout shift
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Head Server

Colton’s Steakhouse & Grill
05.2023 - 08.2024
  • Responsible for 10+ customers at once
  • Running food to customers in a timely manner
  • Greeting and catering to customers needs
  • Responsible for maintaining a large sum of cash for the restaurant throughout the day
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.

Education

Marketing

Arkansas State University
05.2026

Skills

  • Time Management
  • Goal oriented
  • Multi-tasking strength
  • Retention skills
  • Communication
  • Building customer rapport
  • Problem solving
  • Leadership
  • Adaptability

Timeline

Barista / Night Manager

Iron Horse Coffee Co.
08.2024 - Current

Head Server

Colton’s Steakhouse & Grill
05.2023 - 08.2024

Sales Associate

Catos

Marketing

Arkansas State University

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