Mai Truong Vo
Anaheim,CA
Summary
Proven Unit Secretary at Fountain Valley Regional Hospital, adept in healthcare industry knowledge and strong organization, significantly enhanced patient satisfaction through efficient care coordination and effective communication. Excelled in HIPAA compliance and critical thinking, ensuring optimal unit operations and patient confidentiality. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 2 years of related experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Unit Secretary
Fountain Valley Regional Hospital
02.2022 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Education
Bachelor of Science - Nursing
Loma Linda University Health
Loma Linda, CA05.2025
Bachelor of Commerce -
RMIT University
Ho Chi Minh City, Vietnam 11.2011
High School Diploma -
Phan Boi Chau
Vietnam 06.2005
Skills
Incoming Call Reception
Strong Organization
Customer Service
Telephone reception
Healthcare Industry Knowledge
HIPAA Compliance Understanding
Patient chart maintenance
Computer Proficiency
Critical Thinking
Supply Ordering
Problem-Solving
Clinical Support
Languages
Vietnamese
Native or Bilingual
Timeline
Unit Secretary
Fountain Valley Regional Hospital
02.2022 - Current
Bachelor of Science - Nursing
Loma Linda University Health
Bachelor of Commerce -
RMIT University
High School Diploma -
Phan Boi Chau
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