Summary
Overview
Work History
Education
Skills
Timeline
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Mai Wilson

North Las Vegas,NV

Summary

Proven leader with results-driven professionally focused on delivering exceptional support for customer needs. Offers strong background in customer relations , and communication. Skilled multi-tasker successful at meeting performance objectives, proven to be able to work independently and to help others on a team. Experienced care provider offering 6 years of expertise providing in-home care and in facility. Helping patients with self-care and hygiene and provide companionship. Friendly and engaging with strong attention to detail.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
08.2024 - Current
  • Handled returns and exchanges professionally, while adhering to company policies.
  • Maintained clean work area
  • Give and received correct change to customers.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.

Caregiver

Senior Helpers of Las Vegas
11.2023 - Current
  • Assisted clients with ADL's and promoting independence and quality of life.
  • Run errands, do laundry, and completed weekly grocery shopping , and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Customer Return Associate

Amazon
01.2022 - 07.2024
  • Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment.
  • Handled escalated customer concerns professionally, working towards mutually beneficial resolutions when possible.
  • Maintained clean work area

Assistant Store Manager

Tropical Smoothie Café
01.2022 - 03.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Handled and resolved customer complaints
  • Handled interviews , training and schedule construction

Education

License Practical Nurse - Nursing

Las Vegas College
Las Vegas, NV
10.2024

Dental Assisting - Dental

Northwest Career College
Las Vegas, NV
07.2022

Patient Care Technician - Nursing

Highland Community College
Freeport, IL
05.2019

High School Diploma -

Excel High School
Chicago, IL
07.2016

Skills

  • Cash handling
  • CPR - First Aid /BLS
  • Food Safety & Sanitation
  • Guest Relations
  • Exceptional communication
  • Strong empathy
  • Stress Tolerance
  • Elderly Care

Timeline

Guest Advocate

Target
08.2024 - Current

Caregiver

Senior Helpers of Las Vegas
11.2023 - Current

Customer Return Associate

Amazon
01.2022 - 07.2024

Assistant Store Manager

Tropical Smoothie Café
01.2022 - 03.2024

License Practical Nurse - Nursing

Las Vegas College

Dental Assisting - Dental

Northwest Career College

Patient Care Technician - Nursing

Highland Community College

High School Diploma -

Excel High School

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Mai Wilson