Summary
Overview
Work History
Education
Skills
Timeline
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Mai Xiong

Woodbury,MN

Summary

Flexible hard worker ready to learn and contribute to team success. Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Flight Attendant

Sun Country Airlines - DFW
Minneapolis, MN
11.2022 - Current
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Observed passengers for intoxication or possible threat to safety.
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
  • Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
  • Helped guests locate seats and stow luggage in appropriate locations.

Customer Service Representative

Sun Country Airlines - DFW
Minneapolis, MN
05.2022 - 10.2022
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong relationships with customers by providing personalized assistance and support.

Real Estate Agent

Edina Realty
Woodbury, MN
11.2020 - 04.2022
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Developed and presented purchase offers to sellers for consideration.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Managed marketing strategies for properties including advertising campaigns and open houses.

Education

Bachelor of Science - Business Administration

Minnesota School of Business
Minneapolis, MN
06-2004

High School Diploma -

Osseo Senior High School
Osseo, MN
05-2000

Skills

  • First Aid
  • Regulatory Compliance
  • Customer Service
  • Emergency Care
  • Passenger Support
  • FAA Regulations
  • Flight Safety
  • Crew Coordination
  • Brand Promotion
  • Company Policy Adherence
  • Issue Resolution
  • Schedule Management
  • Equipment Oversight

Timeline

Flight Attendant

Sun Country Airlines - DFW
11.2022 - Current

Customer Service Representative

Sun Country Airlines - DFW
05.2022 - 10.2022

Real Estate Agent

Edina Realty
11.2020 - 04.2022

Bachelor of Science - Business Administration

Minnesota School of Business

High School Diploma -

Osseo Senior High School

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Mai Xiong