Maia Amato
Henderson,NV
Summary
Dedicated and positive individual with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Mai Beauty LLC
08.2019 - Current
- Managed all aspects of business operations, including client bookings, marketing, and service delivery, improving customer satisfaction by an average of 64%.
- Implemented process improvements and adapted operations based on market trends, achieving a 91% client return rate.
- Developed and executed targeted marketing strategies and utilized tools to grow social media presence from 1k to 22k followers, enhancing brand visibility and engagement.
Fitness Counselor
EOS Fitness
05.2024 - 12.2024
- Drove membership sales through proactive engagement and personalized service.
- Developed and implemented promotional strategies to increase member acquisition and retention, contributing to overall fitness center success.
- Managed administrative tasks, including sales records and member relationships, ensuring smooth operations and high member satisfaction.
- Assisted in the design and implementation of seasonal wellness programs, boosting member engagement and loyalty.
Server
Hooters
06.2018 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Hostess Manager
Lucy Buffett’s LULU’S
06.2016 - 06.2018
- Developed and refined exceptional customer service and operational management skills by overseeing hostess operations, enhancing guest satisfaction, and optimizing the efficiency of restaurant service flow
- Scheduled shifts, managed host staff, and ensured smooth flow of the restaurant, optimizing operational efficiency
- Coordinated with dining staff, managed customer inquiries, reservations, and special requests, and maintained a professional and efficient dining environment
Education
License - Esthetician
Milan Institute
02.2024
Commercial Entrepreneurship
Florida State University
05.2023
Full Specialist License - Esthetics & Manicurist
World of Beauty
Orlando02-2021
Skills
- Customer Service Excellence
- Team Leadership
- Operational Efficiency, Time Management
- Strategic Planning & Execution
- Program Management
- Communication
- WordPress, Acuity (scheduling), Fresha, WooCommerce, Microsoft Word, Excel, POS Systems
Timeline
Fitness Counselor
EOS Fitness
05.2024 - 12.2024
Small Business Owner
Mai Beauty LLC
08.2019 - Current
Server
Hooters
06.2018 - 06.2021
Hostess Manager
Lucy Buffett’s LULU’S
06.2016 - 06.2018
Commercial Entrepreneurship
Florida State University
License - Esthetician
Milan Institute
Full Specialist License - Esthetics & Manicurist
World of Beauty
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