Maia Amato
Henderson,NV
Summary
Dedicated and positive individual with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Mai Beauty LLC
Henderson, NV
08.2019 - Current
- Managed all aspects of business operations, including client bookings, marketing, and service delivery, improving customer satisfaction by an average of 64%.
- Implemented process improvements and adapted operations based on market trends, achieving a 91% client return rate.
- Developed and executed targeted marketing strategies and utilized tools to grow social media presence from 1k to 22k followers, enhancing brand visibility and engagement.
Fitness Counselor
EOS Fitness
Henderson, NV
05.2024 - 12.2024
- Drove membership sales through proactive engagement and personalized service.
- Developed and implemented promotional strategies to increase member acquisition and retention, contributing to overall fitness center success.
- Managed administrative tasks, including sales records and member relationships, ensuring smooth operations and high member satisfaction.
- Assisted in the design and implementation of seasonal wellness programs, boosting member engagement and loyalty.
Server
Hooters
Destin, FL
06.2018 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Hostess Manager
Lucy Buffett’s LULU’S
Destin, FL
06.2016 - 06.2018
- Developed and refined exceptional customer service and operational management skills by overseeing hostess operations, enhancing guest satisfaction, and optimizing the efficiency of restaurant service flow
- Scheduled shifts, managed host staff, and ensured smooth flow of the restaurant, optimizing operational efficiency
- Coordinated with dining staff, managed customer inquiries, reservations, and special requests, and maintained a professional and efficient dining environment
Education
License - Esthetician
Milan Institute
02.2024
Commercial Entrepreneurship
Florida State University
05.2023
Full Specialist License - Esthetics & Manicurist
World of Beauty
Orlando02-2021
Skills
- Customer Service Excellence
- Team Leadership
- Operational Efficiency, Time Management
- Strategic Planning & Execution
- Program Management
- Communication
- WordPress, Acuity (scheduling), Fresha, WooCommerce, Microsoft Word, Excel, POS Systems
Timeline
Fitness Counselor
EOS Fitness
05.2024 - 12.2024
Small Business Owner
Mai Beauty LLC
08.2019 - Current
Server
Hooters
06.2018 - 06.2021
Hostess Manager
Lucy Buffett’s LULU’S
06.2016 - 06.2018
Commercial Entrepreneurship
Florida State University
License - Esthetician
Milan Institute
Full Specialist License - Esthetics & Manicurist
World of Beauty