Summary

Overview

Work History

Education

Skills

Affiliations

Licensing Certification

Research

Awards

Projects

Timeline

Hi, I’m

Maia Carter MD, MPH, FACHE

Summary

Dynamic, results oriented, innovative physician leader committed to the work of developing, implementing and expanding digital tools that have positive impact in clinical operations.

Overview

years of professional experience

Work History

Veterans' Health Administration

Director of Virtual Care Office of Primary Care, VA Central Office

01.2021 - Current

Job overview

Spearheaded innovative approaches tackle barriers & adoption of the technology, addressed organizational culture and accelerated & the expansion of virtual care
Identified the building blocks and critical elements required for expansion and sustainability of Video Care in the VA requiring mastery of communication with multidisciplinary leaders and end users.
Developed high-performing virtual teams by providing mentorship, guidance, and opportunities for professional growth and cohesion with tackling trailblazing efforts of Digital Health adoption

· Development of Written Resources for Virtual Care

Primary Care VA Video Connect (video telehealth) Resource Guide for facility leaders to help implement and expand Video Telehealth March 2022
TelePrimary Care Supplement for the Office of Connected Care July 2021
Operations Partner for OCC FY 22 Virtual Care Core Project “Leveraging rapid Covid-driven telehealth expansion to optimize delivery of in-person and virtual services in VA primary care.”
Co-Author for “Implementation of Video-Based Care in Interdisciplinary Primary Care Settings at the Veterans Health Administration: Qualitative study” JMIR Formative Research 2024
Co-Author for “Explaining Reduced Black-White disparities in Video-based Primary Care Visits in the Veterans Health Administration: A decomposition analysis of geographic access and patient factors” Scientific Abstract 2022
Co-Author for "Implementation of Video Blood Pressure Visits in the Veterans Health Administration" - Telemedicine and e-Health 2023
Co-Author for “Telehealth Nursing: Acknowledging the Past and Embracing the Way Forward” Viewpoint -American Academy of Ambulatory Care Nursing 2023

· Amplifier of Strong Practices

Community of Practice (CoP) National call for TelePrimary Care with nearly 200 participants monthly sharing strong practices and workflows, key technological updates.
Creator & Moderator of Vlog “Let's Talk Virtual Care”, candid conversations with leaders and front line staff, optimizing results, navigating obstacles, sustaining success. https://site93924175.bcvp0rtal.com/category/videos/about-me
Wrote and co-director of 4 field facing videos for clinician adoption of video technology: The Hesitant Veteran, Technological Barriers, Group Appointments
Reached all 18 VA regional networks providing best practice timely & relevant case-use scenarios for leveraging technology in local emergencies, telework, clinical and environmental scenarios. Accelerator of clinician technology buy-in and sustainability.
Achieved two, 3-year enterprise-wide Office of Rural Health funded initiatives with a focus on deploying virtual tools to improve outcomes for population health.

· Key Voice in End-user Experience

Advocate in conveying effectiveness of digital tools in solving real -life problems via several different national and regional channels working in synergy with developers clinicians and leaders for prioritization & process improvement.

Veterans' Health Administration

Chief of Primary Care • Las Vegas, Nevada

01.2015 - 01.2021

Job overview

Oversaw the provisional of care for approximately 52,000 (~5,600 women veterans) empaneled veterans among 71 primary care teams
Provide leadership for following areas: four Primary Care Clinics, a Community Based Outpatient Clinic (CBOC), a Rural Outreach Clinic, a Women's Health Center, the Medical Center Patient Aligned Care Team (PACT), the Homeless Patient Aligned Care Team and a medical education program consisting of Internal Medicine, Family Practice, medical student and Nurse Practioner trainees
Responsible for facilitating change and engaging administrative and clinical staff in achieving organizational targets.

Veterans' Health Administration

Assistant Chief • Las Vegas, Nevada

01.2015

Job overview

Assumed full responsibility for the Primary Care Services
The service consisted of four large clinics at each corner of the valley, two rural clinics, one women's health center, and homeless team
Leading 71 PACT teams including a dynamic robust medical education program.

Veterans' Health Administration

VA Northeast Primary Care Clinic- Staff Physician • Las Vegas, Nevada

01.2013 - 01.2015

Job overview

Hypertension Shared Medical Appointment
Development and Implementation of PACT team business card
Veterans Assessment Innovations Laboratory (VAIL)
Team Communication Facilitator
Transformational Coaching Facilitator

Veterans' Health Administration

VA Community Based Outpatient Clinic • Oakland, California

01.2011 - 01.2012

Job overview

Staff Physician
Hypertension Subject Matter Expert

Veterans' Health Administration

VA Community Based Outpatient Clinic • Santa Rosa, California

01.2010 - 01.2011

Job overview

Locum Tenen
Breast and Pap screening exams
Oakland, California
Alameda County Medical Center
Contract Provider

Education

Kansas City, MO
Saint Lukes Hospital

Preventive Cardiology Fellow

01.2009

Oakland, CA

Primary Care Track Residency Program

05.2008

The George Washington University
Washington, DC

M.D.

05.2005

The George Washington University
Washington, DC

The George Washington University from Master of Public Health

05.2005

Michigan State University
East Lansing, MI

Bachelor of Science from Physiology

05.2000

Skills

Master Communicator in Digital Technology Development and Implementation
Accelerator in Clinician Adoption of Technology
Developing and Expanding Strong Practices

Leadership in Training Teams on Digital Technology & Workflows
Public Speaker

Affiliations

President 2024 – American College of Healthcare Executives (ACHE)- Nevada Chapter
Physician Executive Community Committee (ACHE) 2024-2025
Board Member – Health Team Works “Solving Complex Healthcare Problems”
Board of Directors-American College of Healthcare Executives (ACHE)- Prior Nevada Chapter Diversity and Inclusion Committee Chair
Service Chair, Red Shoe Society, Ronald McDonald House Charities (RMHC)
Diplomate- American Board of Internal Medicine
Member-American College of Physicians (ACP)

Licensing Certification

Fellow of American College of Healthcare Executives 2021
Veteran's Health Administration, Healthcare Leadership Development Program Graduate 2019
Hypertension Specialist: Certification June 2012
American Board of Internal Medicine
Nevada Medical License
California Medical License

Research

Preventive Cardiology Fellow, Kansas City, Missouri, 2008, 2009, The Gravity of JUPITER (Justification for the Use of Statins in Primary Prevention: An Intervention Trial Evaluating Rosuvastatin)
Public Health Student Researcher, Washington, DC, 2004, 2005, Unity Clinic, Washington, DC “Preliminary Data Evaluating a Culturally Sensitive Video as an Effective Tool in an HIV Educational Program at Community for Creative Nonviolence Homeless Shelter”,A community Specific Educational Program to Increase Knowledge of HIV/AIDS at community for Creative Nonviolence Homeless Shelter, Mentor: Sister Patricia A. Carroll, RN, MSNSurvey Creation, focus groups, recruitment of subjects, HIV education, intervention creation, data analysis
Public Health Fellow, Atlanta, Georgia, 2000, BRAVEA program to decrease violence among African American youth via a vocational approach, Centers for Disease Control and Prevention, Morehouse School of Medicine, and Emory Rollins School of Public Health Mentor: James P. Griffin, Jr., Ph.D.Assisted with a substance abuse and violence prevention program: data entry and analysis, informed consent, updating of the curriculum, literature reviews

Awards

Received “Challenge Coin” for Exceptional Leadership in Caring for Veterans from Assistant Undersecretary of Health of Clinical Services 2023
American College of Physicians, Nevada Chapter Volunteerism and Community Service Award 2022, 2021
Department of Veterans Affairs Service Award 10 years of dedicated service to the United States Government. 2020
Cardiovascular Grand Rounds Presenter, Kansas City, Missouri 2009
Commencement Speaker, East Lansing, Michigan 2000
Richard Lee Featherstone Endowed Prize, Michigan State University 2000
Mortar Board National Honor Society Outstanding Service Award 1999-2000