Summary
Overview
Work History
Education
Skills
Timeline
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Maia Johnson

Housing Specialist
Bronx,NY

Summary

Support day-to-day program operations with expertise in rental assistance and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and ensure equitable results. Influential work style with demonstrated success in building long-lasting relationships that build trust and facilitates the free sharing of information.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Housing Specialist

Bronxworks
Bronx, NY
09.2021 - Current
  • Performed in-person case management to Bronx residents facing rental arrears due to loss of income during Covid-19 pandemic
  • Established rapport with landlords and clients to successfully complete housing assistance applications and verified assets.
  • Tracked and monitored rental payments for 200+ clients using Salesforce/ETO databases, meet program deliverables in timely manner
  • Coordinated with local agencies such as Homebase, HRA, to provide housing and access to entitlements to prevent homelessness and eviction

Resource Navigator

Bronxworks
Bronx, NY
01.2021 - 09.2021
  • Assisted with facilitation of transition into self-isolation and quarantine care through NYC Test & Trace Corps
  • Provided crisis intervention as needed in emergencies around shelter, food, clothing, and other basic needs through provision of financial assistance, goods, advocacy, and access to relevant resources
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Performed 50-80 calls per day to address client inquiries and concerns.

Front Desk Counselor

Postgraduate Center For Mental Health
Bronx, NY
12.2019 - 02.2021
  • Utilized AWARDS to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
  • Completed incident reports in accordance with organization
  • Ensured that only authorized individuals were permitted access to residence and performed regular inspections inside of facility to ensure safety of 30 residential clients
  • Reviewed staff communication log at beginning of work shift and made entries in staff communication log concerning security checks, crisis incidents, emergency situations, incident reports
  • Executed emergency plans under direction of assigned supervisor and supported residents, staff and visitors requiring emergency medical care.

Program Aide

Bowery Residence Committee
Bronx, NY
04.2020 - 08.2020
  • Performed problem solving and crisis de-escalation practices to encourage clients to develop self-sufficiency
  • Oriented clients to BRC program expectations and address non-compliance as necessary to create safe environment for other residents
  • Utilized trauma-informed care, person centered, and culturally competent principles in providing services to 100+ clients
  • Developed supportive relationship with 100+ clients and respond to client needs during scheduled shift

Residential Counselor

The Bridge
Bronx, NY
09.2019 - 03.2020
  • As directed, monitored self-administration of medication of 20 clients; maintained medication records in accordance with agency policies and procedures
  • Solved grievances and complaints by collaborating with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Supported personal needs of residents dealing with diverse conditions including assistance with cooking, cleaning, general apartment maintenance, shopping, money management
  • Delivered frequent summaries and prepared clearly written and formatted documents and reports on resident progression to provide recommendations towards treatment plan for success.

Education

Bachelors Of Science - Public Health

Monroe College
Bronx, NY
09.2019 - 08.2021

Associate of Applied Science - Health Administration

Berkeley College
New York, NY
04.2017 - 08.2018

High School Diploma -

Bronx Envision Academy
Bronx, NY
09.2012 - 06.2015

Skills

Case management

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Timeline

Housing Specialist

Bronxworks
09.2021 - Current

Resource Navigator

Bronxworks
01.2021 - 09.2021

Program Aide

Bowery Residence Committee
04.2020 - 08.2020

Front Desk Counselor

Postgraduate Center For Mental Health
12.2019 - 02.2021

Bachelors Of Science - Public Health

Monroe College
09.2019 - 08.2021

Residential Counselor

The Bridge
09.2019 - 03.2020

Associate of Applied Science - Health Administration

Berkeley College
04.2017 - 08.2018

High School Diploma -

Bronx Envision Academy
09.2012 - 06.2015

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Maia JohnsonHousing Specialist