Maia Johnson
Housing Specialist
Bronx,NY
Summary
Support day-to-day program operations with expertise in rental assistance and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and ensure equitable results. Influential work style with demonstrated success in building long-lasting relationships that build trust and facilitates the free sharing of information.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Housing Specialist
Bronxworks
Bronx, NY
09.2021 - Current
- Performed in-person case management to Bronx residents facing rental arrears due to loss of income during Covid-19 pandemic
- Established rapport with landlords and clients to successfully complete housing assistance applications and verified assets.
- Tracked and monitored rental payments for 200+ clients using Salesforce/ETO databases, meet program deliverables in timely manner
- Coordinated with local agencies such as Homebase, HRA, to provide housing and access to entitlements to prevent homelessness and eviction
Resource Navigator
Bronxworks
Bronx, NY
01.2021 - 09.2021
- Assisted with facilitation of transition into self-isolation and quarantine care through NYC Test & Trace Corps
- Provided crisis intervention as needed in emergencies around shelter, food, clothing, and other basic needs through provision of financial assistance, goods, advocacy, and access to relevant resources
- Documented case notes daily and coordinated follow-up for seamless case management.
- Performed 50-80 calls per day to address client inquiries and concerns.
Front Desk Counselor
Postgraduate Center For Mental Health
Bronx, NY
12.2019 - 02.2021
- Utilized AWARDS to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
- Completed incident reports in accordance with organization
- Ensured that only authorized individuals were permitted access to residence and performed regular inspections inside of facility to ensure safety of 30 residential clients
- Reviewed staff communication log at beginning of work shift and made entries in staff communication log concerning security checks, crisis incidents, emergency situations, incident reports
- Executed emergency plans under direction of assigned supervisor and supported residents, staff and visitors requiring emergency medical care.
Program Aide
Bowery Residence Committee
Bronx, NY
04.2020 - 08.2020
- Performed problem solving and crisis de-escalation practices to encourage clients to develop self-sufficiency
- Oriented clients to BRC program expectations and address non-compliance as necessary to create safe environment for other residents
- Utilized trauma-informed care, person centered, and culturally competent principles in providing services to 100+ clients
- Developed supportive relationship with 100+ clients and respond to client needs during scheduled shift
Residential Counselor
The Bridge
Bronx, NY
09.2019 - 03.2020
- As directed, monitored self-administration of medication of 20 clients; maintained medication records in accordance with agency policies and procedures
- Solved grievances and complaints by collaborating with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions including assistance with cooking, cleaning, general apartment maintenance, shopping, money management
- Delivered frequent summaries and prepared clearly written and formatted documents and reports on resident progression to provide recommendations towards treatment plan for success.
Education
Bachelors Of Science - Public Health
Monroe College
Bronx, NY 09.2019 - 08.2021
Associate of Applied Science - Health Administration
Berkeley College
New York, NY 04.2017 - 08.2018
High School Diploma -
Bronx Envision Academy
Bronx, NY 09.2012 - 06.2015
Skills
Case management
Social services
Critical Thinking
Data Entry
MS Office
Interpersonal Skills
Timeline
Housing Specialist
Bronxworks
09.2021 - Current
Resource Navigator
Bronxworks
01.2021 - 09.2021
Program Aide
Bowery Residence Committee
04.2020 - 08.2020
Front Desk Counselor
Postgraduate Center For Mental Health
12.2019 - 02.2021
Bachelors Of Science - Public Health
Monroe College
09.2019 - 08.2021
Residential Counselor
The Bridge
09.2019 - 03.2020
Associate of Applied Science - Health Administration
Berkeley College
04.2017 - 08.2018
High School Diploma -
Bronx Envision Academy
09.2012 - 06.2015