Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maia Litwin

Hamburg,NY

Summary

I have extensive leadership experience, being a supervisor in customer service among other experiences, such as captain of teams and clubs I’ve been a part of. I have an extreme love for all animals and I am pursuing Veterinary School in the near future. I am known to be extremely reliable when it comes to work-related events, and I push myself to higher standards than those around me, making myself an extremely valuable employee. I have strong experience with communication and direction, cleanliness standards, and conflict resolution. I also have experience with caring for my own animals, so I have experience in that area as well.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Tropical Smoothie Café
08.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Team Member

Tim Hortons
08.2021 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

Bachelor's Degree - Biological Sciences And Pre-Health Studies(Vet)

University At Buffalo
Buffalo, NY

High School Diploma -

Hamburg High School
Hamburg, NY
06.2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Team building
  • Conflict resolution
  • Financial management
  • Verbal and written communication
  • Safety protocols
  • Task delegation
  • Budget management
  • Time management
  • Excellent communication
  • Professionalism

Certification

I am a liscensed Emergency Medical Technician, I am CPR certified, as well as Narcan administration certified.

Timeline

Supervisor

Tropical Smoothie Café
08.2023 - Current

Team Member

Tim Hortons
08.2021 - 08.2023

Bachelor's Degree - Biological Sciences And Pre-Health Studies(Vet)

University At Buffalo

High School Diploma -

Hamburg High School

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Maia Litwin