Hi, I’m
Maia Novotnak
Milwaukee,WI
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
years of professional experience
Work History
Lou Malnati's PizzeriaFox Point, WI
Pizza Delivery Driver
01.2023 - Current
Job overview
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Verified orders prior to completing deliveries to avoid customer complaints.
VehoMilwaukee, WI
Delivery Driver/Warehouse
08.2022 - Current
Job overview
- Successfully avoided time delivery delays by carefully planning best routes.
- Delivered packages to customer doorsteps and businesses averaging about 10 deliveries per hour.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
AmazonOak Creek, WI
Warehouse Fulfillment Associate
11.2021 - 07.2022
Job overview
- Assembled containers to be easily packed averaging over 65 items packed per hour.
- Prepared and checked outbound shipments for accuracy.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Kept work areas neat, clean and free from debris.
Enterprise HoldingsMilwaukee, WI
Fleet Production Supervisor
09.2020 - 10.2021
Job overview
- Managed Service Agents and Drivers at Milwaukee Airport's QTA facility to ensure steady operation
- Directed movement, storage, and staging of fleet with great attention to detail in order to optimize fleet mix on "ready line"
- Performed all responsibilities with focus on customer service to ensure accordance with Quality Standards
Forward Madison FCMadison, WI
Retail Shift Leader
04.2019 - 10.2020
Job overview
- Used in-store system to locate inventory and place special orders for customers.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
- Prioritized helping customers over completing other routine tasks in store.
Enterprise HoldingsMadison, WI
Sales Management Trainee
02.2020 - 09.2020
Job overview
- Thrived off of friendly competition, which was critical in being promoted to level 2.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
The Douglas Stewart CompanyMadison, WI
Account Manager
07.2019 - 02.2020
Job overview
- Set and achieved company defined sales goals for 100+ schools and organizations on west coast.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
Education
Globe UniversityMadison
Bachelor of Science from Business Administration
03.2016
University Overview
- 3.61 GPA
- Honor Roll Student
- Relevant Coursework: Change Management, Excel for Accounting & Business Analysis Techniques
Globe UniversityMiddleton, WI
Associate of Applied Science from Business Administration
12.2013
University Overview
- Honor Roll Student
- 3.69 GPA
- Relevant Coursework: MS Office Applications I and II & Interpersonal Relations
Robert M. LafolletteMadison
High School Diploma
03.2009
University Overview
- Completed AP course in Statistics and Literature
- 3.41 GPA
- Ranked in Top 28.79% of class
- Extracurricular Activities: Class Secretary, Student Athlete Advisory Council Member, Show Choir, Voices(Acapella Choir) and Varsity Cheerleader
Skills
- Account Management
- Customer Service
- Microsoft Office
- Presentation Skills
- Powerpoint
- Time Management
- Data Entry
- Shipping & Receiving
- Packaging
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Pizza Delivery Driver
Lou Malnati's Pizzeria
01.2023 - Current
Delivery Driver/Warehouse
Veho
08.2022 - Current
Warehouse Fulfillment Associate
Amazon
11.2021 - 07.2022
Fleet Production Supervisor
Enterprise Holdings
09.2020 - 10.2021
Sales Management Trainee
Enterprise Holdings
02.2020 - 09.2020
Account Manager
The Douglas Stewart Company
07.2019 - 02.2020
Retail Shift Leader
Forward Madison FC
04.2019 - 10.2020
Globe University
Bachelor of Science from Business Administration
Globe University
Associate of Applied Science from Business Administration
Robert M. Lafollette
High School Diploma
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