Maia Saunders
Orlando,FL
Summary
Strong willed individual with high level of enthusiasm and energy with over 7 years of experience in customer service. Possessing skills and developing trust with each customer. Patient and sensitive to customers apprehensions and needs. Friendly, personable, and always professional under pressure. Committed to customer satisfaction with the ability to resolve complex issues and win customer loyalty.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Account Manager
Corporate Client Services
12.2021 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Store Associate
Victoria’s Secret
01.2018 - 12.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided product demonstrations to highlight features, benefits and value.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet targets for credit card applications, and specific product promotions.
- Managed efficient cash register operations.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
Bachelor of Science - General Studies
Florida Atlantic University
Boca Raton, FL08.2024
Skills
- Organization
- Planning
- Natural Leadership
- Time Management
- Serve Client Needs
- Adaptability
- Creative thinking
- Child development expertise
- Friendly, Positive Attitude
- Customer Service
Timeline
Account Manager
Corporate Client Services
12.2021 - 09.2024
Store Associate
Victoria’s Secret
01.2018 - 12.2021
Bachelor of Science - General Studies
Florida Atlantic University
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