Rachel Augello
Boynton Beach,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Corporate Client Services LLC
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointment
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Desk Coordinator
Dental365
01.2025 - 04.2025
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Education
Massapequa High School
Massapequa, NYSkills
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Call Documentation
- Customer Retention Strategies
- Data Entry and Maintenance
- Customer Account Management
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Inbound and Outbound Calling
- Customer Service and Assistance
- Information Inputting
- Excellent Attention to Detail
- Promoting Brand and Company Identity
- Patient and Empathetic
- Online Chat
- Solving Customer Concerns
- Answering Emails
Timeline
Front Desk Coordinator
Dental365
01.2025 - 04.2025
Customer Service Representative
Corporate Client Services LLC
01.2022 - Current
Massapequa High School
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