Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maia Schaff-Ili

Cincinnati,IA

Summary

Hardworking student with proven expertise in operations monitoring and guest service excellence. Adept at driving customer satisfaction through conflict resolution and superior service, achieving repeat business. Skilled in POS system operation and analytical thinking, consistently ensuring efficient store performance and team coordination.

Overview

1
1
year of professional experience

Work History

Barista Shift Lead

Biggby Coffee
10.2023 - 08.2024
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed store opening and closing procedures and balanced tills.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Education

Bachelor of Science - Computer Science

University of Cincinnati
Cincinnati, OH
05.2028

Skills

  • Guest service
  • Analytical Thinking
  • Adaptability and Flexibility
  • Applied Mathematics
  • Operations Monitoring
  • POS System Operation
  • Conflict Resolution

Languages

English
Native or Bilingual
Samoan
Native or Bilingual

Timeline

Barista Shift Lead

Biggby Coffee
10.2023 - 08.2024

Bachelor of Science - Computer Science

University of Cincinnati

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Maia Schaff-Ili