Maia Stamper
Altamonte Springs,FL
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences. Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
1
1
year of professional experience
Work History
Host
Metro Diner
Altamonte Springs, FL
09.2025 - Current
- Welcomed guests and managed seating arrangements to optimize flow during peak hours.
- Coordinated with kitchen staff to ensure timely food delivery for guest satisfaction.
- Monitored dining area for cleanliness and promptly addressed any issues affecting guest experience.
- Handled reservation system efficiently to manage guest expectations and minimize wait times.
- Collaborated with servers to provide seamless communication regarding guest needs and preferences.
- Adapted quickly to changing circumstances, maintaining a positive environment for both guests and staff.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Busser
Metro Diner
Altamonte Springs, FL
09.2025 - Current
- Assisted servers by clearing and resetting tables efficiently for timely service.
- Maintained cleanliness of dining area, ensuring adherence to health and safety standards.
- Collaborated with team members to enhance workflow and improve overall guest experience.
- Adapted quickly to busy environments, demonstrating flexibility in handling diverse tasks.
- Monitored dining room for cleanliness and readiness, enhancing customer satisfaction levels.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Assisted servers in providing efficient service for improved guest experiences.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
To-Go Server
Metro Diner
Altamonte Springs, FL
09.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and timely food delivery to guests.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Adapted quickly to changing priorities during peak service hours to enhance efficiency.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
- Contributed to a positive dining atmosphere by maintaining a clean and organized workspace, enhancing the overall guest experience.
Education
Master of Science - Biology Pre-Professional
Seminole State College of Florida
Sanford, FL05.2027
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Flexible and adaptable
- Calm demeanor
Timeline
Host
Metro Diner
09.2025 - Current
Busser
Metro Diner
09.2025 - Current
To-Go Server
Metro Diner
09.2025 - Current
Master of Science - Biology Pre-Professional
Seminole State College of Florida