Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maialen Alawam

Newton,Massachusetts

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. I'm a personable team member, and love making new connections with both customers and coworkers.

Overview

1
1
year of professional experience

Work History

Barista/Cashier

Glazed Bytes
04.2023 - 08.2023
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Showcased versatility by assisting in other areas of café as needed, including food preparation or table service when required.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • On an average day, served 150+ customers.
  • Memorized the preparation of ~15 drinks and ~10 desserts, which rotated seasonally, extensively enough to guide customers through the menu seamlessly.

Food Runner

MOLDOVA Restaurant
01.2023 - 04.2023
  • Delivered food promptly to guests, ensuring optimal dining experience.
  • Assisted servers by restocking supplies and maintaining cleanliness of service areas.
  • Collaborated with kitchen staff to expedite order fulfillment during peak hours.
  • Communicated effectively with team members to coordinate food delivery and timing.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Sat and served ~50 patrons at a time at any given time during dinner services.

Barista/Counter Person

SALT Patisserie
07.2022 - 09.2022
  • Prepared and served high-quality coffee beverages following standardized recipes.
  • Maintained cleanliness of workstations and equipment to ensure a hygienic environment.
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Operated espresso machines and grinders efficiently while ensuring product consistency.
  • Handled cash transactions accurately, processing payments swiftly and securely.
  • Demonstrated adaptability by learning new menu items and seasonal offerings quickly.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • On an average shift, served ~250 people.
  • Memorized over 20 different pastry and luxury chocolate items.

Education

High School Diploma -

Newton North High School
Newtonville, MA
06-2026

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Exceptional customer service
  • Passionate about giving patrons positive experiences
  • Cash register operation
  • Espresso machine operation
  • Safe food handling
  • Excellent memory
  • Safe food handling practices

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Full Professional

Timeline

Barista/Cashier

Glazed Bytes
04.2023 - 08.2023

Food Runner

MOLDOVA Restaurant
01.2023 - 04.2023

Barista/Counter Person

SALT Patisserie
07.2022 - 09.2022

High School Diploma -

Newton North High School

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