Maica Shipp
Las Vegas,NV
Summary
Strong leader like mentality who is not afraid to teach and be taught. I’m from Okinawa Japan with a military background, so I’m used to structure and adapting constantly. I’ve met many people and every connection is personal to me, no matter if I’m buying or selling a product.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Nuwu Marketplace
Las Vegas, NV
03.2023 - 11.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Has 50+ reviews on yelp and google with my name in it.
- Developed strong relationships with customers by providing personalized assistance and support.
Call Center Representative
Gordon & Schwenkmeyer Inc.
Las Vegas, Nevada
10.2019 - 06.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Identified opportunities to upsell additional products or services when appropriate.
- Performed outbound calling campaigns to help political and nonprofit organizations.
- Pulled credit cards over the phone.
Assistant Manager
Cafe Orleans Okinawa
, Japan
10.2015 - 04.2019
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Kubasaki High School
Okinawa06-2016
Skills
- Client relations
- Inbound and outbound calling
- Service upselling
- Quality control
- Problem-solving
- Computer proficiency
- Team collaboration
- Adaptability and flexibility
Timeline
Customer Service Representative
Nuwu Marketplace
03.2023 - 11.2024
Call Center Representative
Gordon & Schwenkmeyer Inc.
10.2019 - 06.2020
Assistant Manager
Cafe Orleans Okinawa
10.2015 - 04.2019
High School Diploma -
Kubasaki High School