Mai Chao Thao
Woodbury,MN
Summary
Dedicated, organized, and methodical professional with strong interpersonal skills. Excellent team player with a keenness to learn and develop new abilities. Highly reliable and dependable, consistently taking on new responsibilities across diverse employment areas.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Arkray
Edina, MN
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Patient Care Technician
DaVita
Minneapolis, MN
09.2017 - 06.2023
- Documented patient health status and vital statistics pre- and post-procedures.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Gathered biological samples for lab transfer.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Restocked unit frequently with necessary medical supplies.
- Monitored physical, emotional and symptomatic changes in patient condition
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Kept instruments and equipment clean and sanitized.
Medical Assembler
Heraeus Medical Components
Saint Paul, MN
09.2014 - 09.2017
- Documented inspection results accurately in appropriate logbooks or databases.
- Maintained cleanliness and organization in the assembly area.
- Followed all safety protocols when handling hazardous materials or chemicals.
- Inspected incoming parts for defects prior to use in production process.
- Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
Education
High School Diploma -
Johnson High School
Saint Paul, MN06.2011
Some College (No Degree) - Nursing Science
Century College
White Bear Lake, MNSkills
- Multitasking and Prioritization
- Inbound and Outbound Calling
- Data Entry
- Efficient and Detail-Oriented
- Problem-solving abilities
- Order Processing
Timeline
Customer Service Representative
Arkray
06.2023 - Current
Patient Care Technician
DaVita
09.2017 - 06.2023
Medical Assembler
Heraeus Medical Components
09.2014 - 09.2017
High School Diploma -
Johnson High School
Some College (No Degree) - Nursing Science
Century College
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