Maikao Seng Yang
Saint Paul,MN
Summary
A highly organized and hard working individual looking for a responsible positions to gain more experience and knowledge. Helped customers and patients enhancing satisfaction through exceptional service and the HIPAA-compliant record keeping. Skilled in relationship building and effective communication. Willing to learn and leverage in teamwork and leadership to meet organizational goals, embodying professionalism and a positive attitude in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Patience Service Coordinator
Alaska Heart & Vascular Institute
Anchorage
04.2024 - 08.2024
- Providing efficient updates, and ensuring overall check in and check out process that information is still up to date.
- Improved overall patient's experience by maintaining a clean and welcoming reception area.
- Maintained accurate records of all service activities, facilitating smooth communication between patients and doctors.
- Resolved patients complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with patients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Resolved patients complaints promptly, fostering an atmosphere of understanding and goodwill.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Beauty Advisor
Ulta Beauty Inc.
Anchorage, AK
10.2023 - 06.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Supported store promotions by communicating current offers to customers during their shopping experience.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Front Desk Receptionist
Home 2 Suites by Hilton
Anchorage, AK
10.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and update clients records
- Answered questions and addressed, resolved clients concerns. If something is needed to be done urgently, by providing management in sight to acknowledge and honor the clients satisfaction.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Diploma -
Bartlett High School
Anchorage, AK05.2022
Skills
Telephone communication
Accurate Recordkeeping
Client Advocacy
Notetaking and documentation
Active Listening
Time Management
Needs Assessment
Multitasking Abilities
Organizational Skills
Multitasking
Relationship Building
Teamwork and Collaboration
Team building
Improvement plan knowledge
Professionalism
Customer Service
Problem-Solving
Friendly, Positive Attitude
Flexible and Adaptable
Computer Skills
Excellent Communication
Record Keeping Abilities
Scheduling appointments
Document Management
Telephone Etiquette
Appointment Scheduling
Microsoft Office
Patient Registration
Electronic Medical Records
Insurance Verification
HIPAA Guidelines
CPR Certified
Flexible Schedule
Cash handling expertise
Teamwork and Leadership
Front Desk Operations
Guest Services
Food and Beverage Operations
Room Inspections
Guest accommodations
Goal Setting
Timeline
Patience Service Coordinator
Alaska Heart & Vascular Institute
04.2024 - 08.2024
Beauty Advisor
Ulta Beauty Inc.
10.2023 - 06.2024
Front Desk Receptionist
Home 2 Suites by Hilton
10.2022 - 07.2023
Diploma -
Bartlett High School