Summary
Overview
Work History
Education
Skills
Credentials And Licenses
Timeline
Generic

Maike Elam

Plano

Summary

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Boardroom Salon for Men
Plano
06.2024 - Current
  • Greeted guests and addressed inquiries while resolving complaints promptly.
  • Maintained accurate visitor records and processed cash payments efficiently.
  • Created and updated digital schedules to streamline company operations.
  • Managed membership registrations and renewals to enhance client relations.
  • Ensured a clean and organized reception area to present a professional image.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
  • Maintained inventory levels of office supplies needed for front desk operations.
  • Collaborated closely with other departments when necessary.
  • Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Delivered friendly and knowledgeable support to current and prospective customers.

Lash Technician

Lash + Lux
Plano
01.2022 - 05.2024
  • Informed clients of appropriate retail products to increase sales
  • Followed safety and sanitation protocols provided by the state of Texas
  • Bonded individual lash extensions to each lash using proper isolation technique
  • Adhered to strict scheduling protocols
  • Consistently provided professional, friendly, and engaging services
  • Sterilize equipment and clean work areas
  • Determine which design and shape will better enhance clients' eyes
  • Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
  • Kept records of all services rendered in order to track customer satisfaction levels.
  • Consistently met or exceeded sales goals set by management team members.
  • Improved client experiences by creating relaxing, comfortable salon environment.

Receptionist/Manager

Cielo Beauty Bar
Celina
01.2021 - 01.2022
  • Advised clients on proper home-care regimens.
  • Maintained clean and sanitary workspace.
  • Documented guest preferences, services and feedback to create seamless experience for return visits.
  • Provided administrative support to executive team members when necessary.
  • Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
  • Scheduled, confirmed and carried out lash services at salon.
  • Utilized communication software such as Skype, Slack, Zoom. to coordinate between departments remotely.
  • Conducted regular audits of incoming shipments against purchase orders to verify accuracy of deliveries.
  • Answered phone calls promptly while routing them appropriately within the organization's structure.
  • Performed data entry tasks related to customer information into computer databases for record keeping purposes.

Lash Technician

Lash Bae
Flowermound
01.2020 - 01.2021
  • Informed clients of appropriate retail products to increase sales
  • Advised clients on proper home regime
  • Followed safety and sanitation protocols provided by the state of Texas
  • Hospitable and friendly service
  • Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
  • Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.

Education

High School Diploma -

John H. Guyer
Denton, TX

Cosmetology - Cosmetology Business

Advanced Technology Center
Denton, TX

Skills

  • Detail oriented
  • Task prioritization
  • Flexible and adaptable
  • Public health code knowledge
  • Data entry
  • Client consultation
  • Sales techniques
  • Communication Skills
  • Digital signage management
  • Customer service
  • Professional demeanor
  • Scheduling

Credentials And Licenses

  • Cosmetology License
  • Lash Extension Basic Technique and Safety Certification
  • Certificate of Professional Facial Class
  • Certificate of Deluxe Facial
  • Certificate of Advanced Skin Peel Class
  • Tattoo Restoration Certificate
  • Certificate of Contour Body Wrap Class

Timeline

Front Desk Associate

Boardroom Salon for Men
06.2024 - Current

Lash Technician

Lash + Lux
01.2022 - 05.2024

Receptionist/Manager

Cielo Beauty Bar
01.2021 - 01.2022

Lash Technician

Lash Bae
01.2020 - 01.2021

High School Diploma -

John H. Guyer

Cosmetology - Cosmetology Business

Advanced Technology Center

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