Maiko Patiag
Hollywood
Summary
Proactive server and entrepreneur with expertise in market research and upselling techniques. Known for strong communication skills and a talent for resolving customer issues efficiently, leading to improved retention and satisfaction.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Sever
Bol Hospitality
Hollywood
01.2024 - 01.2026
- Facilitated fast-paced team environment serving 100+ customers per shift
- Provided excellent customer service, fostering repeat visits and customer satisfaction
- Aided in upselling menu items, improving overall customer experience
Server
Ocean One Grille
Dania Beach
12.2020 - 11.2023
- Managed high-volume customer interactions, ensuring clear communication
- Built rapport with customers, leading to increased repeat business
- Resolved customer concerns, enhancing retention and satisfaction
Entrepreneur
Independent Management
Miami
02.2021 - 02.2023
- Generated $20,000 in revenue by reselling sneakers with an average profit margin of 20%
- Analyzed market demand and pricing trends to optimize profit strategy
- Managed inventory and pricing strategy while enhancing customer communication
- Negotiated with buyers and closed sales through direct messaging and in-person transactions
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FL12-2026
Skills
- Customer service
- Inventory management
- Data analysis
- Market analysis
- Web development
- Programming languages
Certification
CompTIA A+ License - issued by CompTIA (Computing Technology Industry Association)
Timeline
Sever
Bol Hospitality
01.2024 - 01.2026
Entrepreneur
Independent Management
02.2021 - 02.2023
Server
Ocean One Grille
12.2020 - 11.2023
Bachelor of Science - Computer Science
Florida International University