Maile Ching
Kapolei
Summary
Self-motivated employee who works well individually and under direct supervision. Strong customer service and sales work ethic, adaptability, and interpersonal skills. Consistently ensures optimum service and attention to customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
City & County Of Honolulu
‘Aiea, HI
01.2025 - 05.2026
- Served members promptly, courteously, and professionally while acquiring necessary information to manage appointments and resolve issues effectively.
- Processed 30 transactions daily, ensuring customers were informed on next steps for unprocessed transactions and scheduling follow-up appointments.
- Collaborated with team, leadership, and support departments to address visitor complaints and develop strategies that enhanced overall customer service.
Assistant Store Manager
Swarovski
Waikele
10.2023 - 01.2025
- Tracked daily records, set, and communicated clear goals to team members.
- Coordinated processes and improved operations through effective leadership support.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Addressed customer concerns, collaborating with manager to elevate customer satisfaction ratings.
Sales Associate
Swarovski
Waikele
11.2021 - 10.2023
- Engaged customers in friendly dialogue to identify needs and enhance satisfaction.
- Built trusting relationships with customers through personalized interactions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Aiea High School
‘Aiea, HI05-2017
Skills
- Japanese speaking knowledge (Intermediate)
- Work planning and prioritization
- Issue resolution
- Customer service
- Oral and written communication
- Multitasking abilities
- Active listening
- Effective communication
- Adaptability to priorities
- POS systems operations
- Appointment scheduling
- Transaction processing
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References
Michelle Rawlings: (808)228-5132 / michelleyvonne607@gmail.com
Patrick Holland: (423)298-6850 / hollandpat321@gmail.com
Anthony Waipa: (808)741-9751 / anthony.waipa@gmail.com
Timeline
Customer Service Representative
City & County Of Honolulu
01.2025 - 05.2026
Assistant Store Manager
Swarovski
10.2023 - 01.2025
Sales Associate
Swarovski
11.2021 - 10.2023
High School Diploma -
Aiea High School