Maile Ching
City & County Of Honolulu
Kapolei
4
years of professional experience
Customer Service Representative delivering prompt support, appointment scheduling, and transaction processing in a public-service setting. Handles customer questions and unprocessed transactions with clear next-step communication, then coordinates with team members and support departments to resolve complaints. Strengthens service quality through courteous, organized front-line support.
Work History
Customer Service Representative
1 Year 4 Months- Served members promptly, courteously, and professionally while acquiring necessary information to manage appointments and resolve issues effectively.
- Processed 30 transactions daily, ensuring customers were informed on next steps for unprocessed transactions and scheduling follow-up appointments.
- Collaborated with team, leadership, and support departments to address visitor complaints and develop strategies that enhanced overall customer service.
Assistant Store Manager
1 Year 3 Months- Tracked daily records, set, and communicated clear goals to team members.
- Coordinated processes and improved operations through effective leadership support.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Addressed customer concerns, collaborating with manager to elevate customer satisfaction ratings.
Sales Associate
1 Year 11 Months- Engaged customers in friendly dialogue to identify needs and enhance satisfaction.
- Built trusting relationships with customers through personalized interactions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma
Skills
Japanese speaking knowledge (Intermediate)
Work planning and prioritization
Issue resolution
Customer service
Oral and written communication
Multitasking abilities
Active listening
Effective communication
Adaptability to priorities
POS systems operations
Appointment scheduling
Transaction processing
References
Michelle Rawlings: (808)228-5132 / michelleyvonne607@gmail.com
Patrick Holland: (423)298-6850 / hollandpat321@gmail.com
Anthony Waipa: (808)741-9751 / anthony.waipa@gmail.com
Timeline
Customer Service Representative
City & County Of Honolulu
01.2025 - 05.2026Read More
Assistant Store Manager
Swarovski
10.2023 - 01.2025Read More
Sales Associate
Swarovski
11.2021 - 10.2023Read More
Aiea High School
High School Diploma
Read More