Rocio Lopez Brito
Sunny Isles Beach,FL
Summary
Multi-talented Retail Store Manager with 1.5 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Univida Medical Center
Hallandale Beach, FL
01.2022 - Current
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Determined needs of visitors and provided information or solutions.
Retail Store Manager
Metro by T-Mobile
Miami, FL
01.2019 - 06.2020
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prepared and submitted nightly bank deposits.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Created engaging merchandise presentations to motivate impulse purchases.
Cashier/Salesperson
Oasys Bakery
Miami Gardens, FL
05.2018 - 06.2019
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Offered coupons and special deals to increase quantity of customer spending.
- Determined specific needs of customers by conducting in-store surveys to learn how shoppers were spending personal time and money.
Education
High School Diploma -
IPU Nieves Morejon
Sancti-Spiritus , Cuba 07.2013
Some College (No Degree) - Chemistry Engineering
Universidad Central Marta Abreu De Las Villas
Villa Clara , Cuba Skills
- Merchandising ability
- Safety mindset
- Merchandising
- Highly motivated
- Friendly and outgoing
- Customer service focus
- Supervision and training
- Store opening and closing procedures
- Employee supervision and motivation
- Retail inventory management
Timeline
Front Desk Associate
Univida Medical Center
01.2022 - Current
Retail Store Manager
Metro by T-Mobile
01.2019 - 06.2020
Cashier/Salesperson
Oasys Bakery
05.2018 - 06.2019
High School Diploma -
IPU Nieves Morejon
Some College (No Degree) - Chemistry Engineering
Universidad Central Marta Abreu De Las Villas