Maili Stambaugh
Shermans Dale
Summary
Dynamic supervisor with a proven track record at the United States Post Office, excelling in staff management and customer service. Enhanced team productivity through effective training and workflow improvements, achieving significant reductions in processing time. Dedicated to fostering a professional environment that prioritizes staff development and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Supervisor
United States Post Office
07.2023 - 12.2025
- Supervised daily operations, ensuring compliance with USPS regulations and policies.
- Trained and mentored staff on efficient mail processing techniques and safety protocols.
- Implemented workflow improvements, reducing processing time and enhancing team productivity.
- Coordinated scheduling to optimize workforce allocation, improving service delivery efficiency.
- Supervised daily operations, ensuring optimal customer service delivery and team performance.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Implemented customer feedback surveys to gather insights, leading to strategic improvements.
- Maintained accurate employee records in payroll software, facilitating seamless data retrieval and reporting.
- Reviewed timecards for discrepancies, improving accuracy and minimizing errors in payroll processing.
Sales Associate
United States Post Office
10.2016 - 07.2023
- Assisted customers with mail and package services to ensure satisfaction and efficient service delivery.
- Processed incoming and outgoing mail using automated sorting systems to enhance operational efficiency.
- Maintained accurate inventory of postal supplies, ensuring timely replenishment for uninterrupted service.
- Trained new employees on postal procedures, improving team knowledge and customer interaction quality.
- Oversaw daily cash handling operations, ensuring accuracy in financial transactions and reporting.
- Collaborated with management to identify areas for improvement in service delivery, enhancing overall performance.
- Streamlined workflow processes by implementing best practices for sorting and delivering mail efficiently.
Education
High School Diploma -
West Perry High School
Elliottsburg, PASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Staff discipline
- Staff development
- Adaptability
- Professionalism
- Task delegation
- Payroll processing
Timeline
Supervisor
United States Post Office
07.2023 - 12.2025
Sales Associate
United States Post Office
10.2016 - 07.2023
High School Diploma -
West Perry High School