MAIMA KNUPP
San Antonio
Summary
Detail-oriented administrative professional with experience across records management, human resources, and high-volume customer support. Skilled in handling confidential information, supporting daily operations, and resolving issues efficiently. Known for strong attention to detail, process improvement, and providing reliable support to both internal teams and clients in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Records Specialist
Trinity University
San Antonio
11.2025 - Current
- Primary point of contact for Registrar's Office supporting students, faculty, and staff
- Managed phone, email, and in-person inquiries with high accuracy to resolve student and faculty concerns
- Maintain FERPA compliance and handle confidential records
- Process academic records in Workday (withdrawals, adds/drops, registration updates)
- Supported registration troubleshooting and addressed student account issues to ensure timely resolution
- Assist with course scheduling and common exam coordination
- Directed requests to relevant departments for timely resolution
- Support document management and office operations
- Collaborated with faculty on record and policy issues to enhance compliance and communication
HR Admin
Hollywood Crawford Garage Door Company
San Antonio
07.2023 - 05.2025
- Reduced onboarding time by 30%
- Coordinated interviews, onboarding, and training
- Developed training programs improving compliance and reducing turnover
- Maintained employee data and generated compliance reports to ensure regulatory adherence
- Updated HR policies and audited hiring practices to align with best practices and enhance compliance
- Supported payroll, PTO, and benefits inquiries, facilitating timely resolutions for employees
- Managed HR documentation and communications
Customer Service Representative (Remote & On-Site)
Various Companies
05.2015 - 12.2022
- Provided high-volume customer support, addressing inquiries and concerns to enhance customer satisfaction
- Resolved complex cross-department issues
- Addressed cross-department issues by facilitating discussions between teams, facilitating smoother communication and collaboration across teams
- Regularly reviewed and verified records to maintain data accuracy
Education
Bachelor of Business Administration - Business Administration
Texas A&M; University
San Antonio, TX12-2023
Associate of Arts - Business Administration
Palo Alto College
San Antonio, TX01-2020
Skills
- File management system
- Document tracking
- Records management
- Data management
- Data entry processes
- Database organization
- Client database management
- Service documentation
- File management system navigation
- Inventory tracking
- Data accuracy
- Regulatory adherence
- Information verification
- Calendar management
- Appointment management
- Employee documentation
- New employee documentation
- Compensation documentation
- Digital filing
- Spreadsheet management
- Excel
- Word
- Outlook
- Teams
- Slack
- WebEx
- Client outreach
- Service coordination
- Interdepartmental coordination
- Critical thinking
- Administrative support
- Data protection practices
- Team communication
- Policy documentation
- Customer relationship management
- Critical thinking
- Administrative support
- Records management
- Digital filing
- Calendar management
Certification
- Certified Medical Administrative Assistant (CMAA), NHA, 01/26 - 12/28
- Certified Electronic Health Record Specialist (CEHRS), NHA, 01/26 - 12/28
- Certified Human Resource Professional
- Certified in Digital Marketing
Accomplishments
Outstanding Student Award
Timeline
Records Specialist
Trinity University
11.2025 - Current
HR Admin
Hollywood Crawford Garage Door Company
07.2023 - 05.2025
Customer Service Representative (Remote & On-Site)
Various Companies
05.2015 - 12.2022
Bachelor of Business Administration - Business Administration
Texas A&M; University
Associate of Arts - Business Administration
Palo Alto College