Mainor Martinez
Indianapolis,IN
Summary
Great customer service professional with a strong base in communication, responsibility, and multitasking. Great handling of fast paced environments maintaining positivity the whole way through. Fluent Spanish speaking allows for easy effective communication with a whole new pool of customers.
Overview
2
2
years of professional experience
Work History
To-Go Server
Texas Roadhouse
1405 Shadeland Ave
12.2024 - 02.2026
- Supported all areas of restaurant with Fluent Spanish speaking and translations at any needed requests.
- Delivered exceptional customer service even in fast-paced dining moments.
- Managed accurate order processing for takeout requests.
- Maintained clean To-Go environment not just for food safety, but to make the process of taking food from kitchen to customer streamline.
- Assisted training new team members on service standards and procedures.
- Excellent friendly communication with customers in-person and over the phone regardless of customer attitude always treated them with friendliness.
- Delivered food to customers with smile and interacted with them.
- Took orders often with great care and attitude always making sure to upsell whenever possible
Server Assistant
Texas Roadhouse
1405 Shadeland Ave
05.2024 - 02.2026
- Maintained a safe and friendly work environment leading the SA's during all hours of a shift
- Trained and mentored new server assistants to enhance service quality and team performance.
- Developed relationships with regular customers to encourage returns to the business
- Resolved customer complaints promptly, ensuring positive dining experiences and loyalty.
- Maintained clean and organized dining area, taking responsibility and accountability for any messes, spills, or mistakes.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05-2026
Skills
- Communication
- Strong multitasking
- Quick learner
- Sense of urgency
- Detail-oriented
- Upselling
- Responsibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
To-Go Server
Texas Roadhouse
12.2024 - 02.2026
Server Assistant
Texas Roadhouse
05.2024 - 02.2026
High School Diploma -
Warren Central High School