MaiPakou Vang
Milwaukee,Wisconsin
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Consultant
CarMax Auto Superstores Inc
09.2020 - 10.2023
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Use knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs
- Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications
- Complete all relevant records and documentation to ensure smooth transactions for customers
Lead Business Office Associate
CarMax Auto Superstores Inc
02.2020 - 08.2020
- Mentors Business Office Associates, assisting them with development and training
- Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
- Participates in the rotation of the “Manager on Duty” role – responsible for delegating and directing the business office work flow, answering questions related to transactions, handling customer issues/concerns and following up on delegated business office work tasks
- Delegates and follows up on various Business Office tasks
- Provides customer service by listening, answering customer questions and explaining paperwork process
- Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security
- Clerical responsibilities including copying, filing and answering phones
Business Office Associate
CarMax Auto Superstores Inc
10.2018 - 01.2020
- Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
- Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
- Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
- Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
- Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
- Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
- Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
- Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.
Education
High School Diploma -
Cambridge Continuation High School
Fresno, CA06.2009
Skills
- Product and Service Knowledge
- Industry Trends
- Demonstrations
- Sales Funnel Development
- Territory Expansion
- Customer Liaison
- Consultative Sales
- Sales Strategies
- Lead Generation
- Time Management
Timeline
Sales Consultant
CarMax Auto Superstores Inc
09.2020 - 10.2023
Lead Business Office Associate
CarMax Auto Superstores Inc
02.2020 - 08.2020
Business Office Associate
CarMax Auto Superstores Inc
10.2018 - 01.2020
High School Diploma -
Cambridge Continuation High School