Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Maipalai Lee

Merced

Summary

Dedicated Manager and Customer Service Specialist with years of experience in fast-paced environments like Sonic Drive-In and Target, demonstrating a strong ability to enhance customer experience and streamline operations. Expert in leading teams to achieve operational excellence, managing inventory, and ensuring seamless service delivery. Adept at leveraging leadership and guest interaction skills to drive positive outcomes and increase customer satisfaction.

Overview

8
8
years of professional experience

Work History

Manager

Sonic Drive-In
Turlock
07.2017 - Current
  • Significantly improved customer experience
  • Maintains and utilizes restaurant systems to provide consistent day-to-day operations and customer satisfaction
  • Follows and maintains Sonic operations manual and other Sonic policy/procedures.
  • Manages production and labor control.

Fulfillment Associate

Target
Merced, CA
09.2021 - 03.2024
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Merchandise Stocker

Target
Merced, CA
09.2021 - 03.2024
  • Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
  • Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
  • Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
  • Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.

Customer Service

Target
Merced
09.2021 - 03.2024
  • Ability to communicate and interact with guests to build an inclusive guest experience
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
  • Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
  • Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures

Education

High School Diploma - undefined

El Capitan High
Merced
06.2019

Skills

  • Customer Experience
  • Leadership
  • Guest Interaction
  • Shipment Preparation
  • Order Fulfillment
  • Cashier

Reference

Christian Ramirez

(816)853-9570

Reina Sykes

(209)6214240

Kallen Fletcher

(916)471-9779

Timeline

Fulfillment Associate

Target
09.2021 - 03.2024

Merchandise Stocker

Target
09.2021 - 03.2024

Customer Service

Target
09.2021 - 03.2024

Manager

Sonic Drive-In
07.2017 - Current

High School Diploma - undefined

El Capitan High