Maira G. Jimenez
Vallejo,CA
Summary
Dynamic customer service professional with a proven track record at Apria Healthcare, excelling in conflict resolution and appointment scheduling. Bilingual in Spanish, I leverage strong organizational skills and an energetic work attitude to enhance customer experiences and drive sales. Committed to continuous improvement and delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Customer Qualification Specialist
Apria Healthcare
Vallejo, CA
11.2021 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
Call Center Rep II
Marin Community Clinic
Novato, CA
03.2018 - 12.2019
- Handle High Volume Incoming calls from Patient/Providers
- Use of communication templates with in the electronic (EHR)
- Responsible for obtaining complete/accurate clinical & demographic info
- Adhere to HIPAA/Confidentiality laws regarding health info protection
- Schedule/Cancel/Reschedule Patient Appointments
- Maintain Positive Customer Service At all time
Salon Manager/Cosmetologist
A Peace of Mind
Fairfield, CA
11.2012 - 07.2017
- Conducted One on One Client Consultation
- Scheduled appointments
- Managed inventory
- Maintained Cleanliness
- Resolved Client Complaints
- Handled Cash Reports daily, weekly, & Monthly
Weightmaster
Walsh Vineyard Management
08.2009 - 11.2011
- Checked in Employees
- Onsite at Vineyard weighing harvested grapes
- Detailed Inventory of harvested grapes written & electronic
- Matched Bins with the delivery trucks/Kept Detailed History
- Generated Daily reports of the amount of Harvest/Vineyard/Truck Loads Written & electronic
Bilingual Cosmetology Instructor
Deloux School of Cosmetology
- Maintained up-to-date knowledge of state rules and regulations for the Cosmetology State Board test.
- Lecture/Hands-on Training for Cosmetology Students.
- Served as the company's only bilingual (Spanish) Customer/Student Services.
- Managed cash, stock, and inventory balances accurately.
- Performed all store opening and closing duties, including cash handling, cleanliness, and making sure all equipment functioned properly.
- Supervised clinical experiences in the college salon or spa setting.
Education
Cosmetology -
Deloux School of Cosmetology
Fairfield, Ca01.2016
High School Diploma -
Fairfield-Suisun Adult School
Fairfield, Ca01.2009
Medical Interpreter Program -
Southern California School Of Interpretation
Skills
- Bilingual (fluent in Spanish)
- Active listening skills
- Strong organizational skills
- Energetic work attitude
- Courteous demeanor
- Adaptive team player
- Customer service expert
- Seasoned in conflict resolution
- Call handling
- Time management
- Data entry
- Payment processing
- Appointment scheduling
Timeline
Customer Qualification Specialist
Apria Healthcare
11.2021 - Current
Call Center Rep II
Marin Community Clinic
03.2018 - 12.2019
Salon Manager/Cosmetologist
A Peace of Mind
11.2012 - 07.2017
Weightmaster
Walsh Vineyard Management
08.2009 - 11.2011
Bilingual Cosmetology Instructor
Deloux School of Cosmetology
Cosmetology -
Deloux School of Cosmetology
High School Diploma -
Fairfield-Suisun Adult School
Medical Interpreter Program -
Southern California School Of Interpretation
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