Tyler Drolc
Price,UT
Summary
Detail-oriented professional with over six years of experience in customer qualification and service. Skilled in analyzing patient data and coordinating communication between patients, providers, and insurers. Committed to enhancing service quality and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Qualification Specialist
Apria Healthcare
Indianapolis, Indiana
02.2020 - Current
- Managed qualification processes for medical equipment and supplies.
- Verified insurance eligibility and benefits through thorough review of patient documentation.
- Coordinated communication among patients, providers, and insurance companies to ensure seamless information flow.
- Collaborated with healthcare teams to ensure adherence to regulatory standards.
- Analyzed patient data to identify trends in service utilization and needs.
Customer Service Representative
Uber
San Francisco, California
01.2013 - 01.2020
- Resolved complaints using effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with ride inquiries and account issues.
- Guided users through app features and troubleshooting steps.
- Collaborated with team members to improve service quality and efficiency.
- Provided feedback to management on recurring customer concerns and suggestions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Thatcher Highschool
Thatcher, AZ05-2008
Some College (No Degree) -
Eastern Arizona College
Thatcher, AZSkills
- Patient qualification
- Insurance verification
- Regulatory compliance
- Compliance standards
- Patient data analysis
- Documentation review
- Customer relationship management
Timeline
Customer Qualification Specialist
Apria Healthcare
02.2020 - Current
Customer Service Representative
Uber
01.2013 - 01.2020
High School Diploma -
Thatcher Highschool
Some College (No Degree) -
Eastern Arizona College