Maira Luciano
Fort Worth,US
Summary
Enthusiastic, administrative associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and customer needs. Motivated to learn, grow and excel in Talent Management/ Human Resources.
Overview
1
1
Language
11
11
years of professional experience
Work History
Fort Worth ISD Admin Building
Fort Worth, TX
- Assisting Customers
- Answering Phone Calls
- Responding to Emails
- Uploading Files, Scan, Copies.
Substitute Auxiliary
Fort Worth, TX
03.2022 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into SmartFind system and updated customer contacts with information to keep records current.
Assistant
Pablo's Landscaping Company
FORT WORTH, TEXAS
09.2015 - 03.2022
- Assisted translating spanish speaking customers.
- Kept records, scheduled appointments.
- Assisted customers with inquiries, issues, concerns
- Managed and paid invoices in a timely manner.
- Collected customer payment, and refund when applicable.
- Managed facebook page for advertisement for business.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Waitress
Shady Oaks Country Club
Westworth, TX
05.2020 - 02.2021
- Assist Members with anything that was needed
- Picked up trash, Wiped down tables, Serve water, Utensils
- Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers
- Kept enough condiments on hand and well-stocked drink stations on hand to meet expected customer demand
- Set up tables to desired # of parties, banquets
- Transported dirty utensils, dishes, and trays to the kitchen to help with efficient cleaning
- Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low.
- Provided clerical support to company employees by copying, faxing and filing documents as needed.
Waitress
Cotton Patch Cafe
Lake Worth, TX
07.2018 - 01.2019
- Wipe down tables, set them up
- Assist customers with what's needed
- Offer customers my knowledge of menu items to their choice of preferences
- Make Tea, Salads, Drinks
- Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low.
- Took reservations and to-go orders by phone, answered customer questions and would advise them of accurate wait times.
Education
High School Diploma -
Castleberry High School
Fort Worth, TX05.2018
Skills
- Microsoft Word
- Microsoft Excel
- Clerical Support
- Administrative Updates
- Staff Collaboration
- Understanding of Content
- Organization and Planning
- Fast learner
- Multitasker
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Substitute Auxiliary
03.2022 - Current
Waitress
Shady Oaks Country Club
05.2020 - 02.2021
Waitress
Cotton Patch Cafe
07.2018 - 01.2019
Assistant
Pablo's Landscaping Company
09.2015 - 03.2022
High School Diploma -
Castleberry High School
Fort Worth ISD Admin Building