Maira Maldonado

• Oversee daily clinic operations to ensure efficient patient flow and minimize appointment cancellations or no-shows.
• Optimize provider schedules and clinic capacity through proactive management of appointments, same-day access, and standby lists.
• Collaborate with clinic leadership and multidisciplinary teams to maintain clear communication between front and back office staff.
• Support medical assistants, nurses, and providers in meeting quality improvement and patient care goals.
• Coordinate patient screenings, visit appropriateness reviews, and follow-up scheduling to enhance continuity of care.
• Monitor clinic efficiency by ensuring exam room utilization and provider schedules are fully optimized.
• Serve as a backup for Lead MA/Supervisor duties, providing operational support and assisting with staff oversight.
• Maintain strict compliance with HIPAA regulations and organizational confidentiality standards.
• Participate in training, meetings, and continuous improvement initiatives to enhance clinical workflows and patient experience.

• Roomed patients and recorded vital signs accurately and efficiently.
• Answered phones, scheduled appointments, and managed patient flow while greeting visitors in a professional and courteous manner.
• Ordered medical supplies, maintained inventory logs, and restocked exam rooms as needed.
• Prepared patients for diagnostic procedures, including performing EKGs.
• Processed prescription refill requests on behalf of physicians in accordance with practice protocols.
• Maintained accurate and confidential medical records through filing, charting, transcription, and electronic health record (EHR) data entry.

• Administered oral and injectable medications and immunizations using proper techniques, ensuring patient comfort and safety.
  • Collected and prepared laboratory specimens accurately, and communicated test results to patients in a clear and professional manner.
  • Oversaw patient registration, insurance verification, form completion, and appointment scheduling to support smooth clinic operations.
  • Answered incoming calls, took detailed messages, and directed inquiries to the appropriate departments or personnel.
• Performed medical records management, including filing, organizing and scanning documents.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.