Luz Flores
Fairfield,CA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Communicare Ole
Fairfield, CA
04.2024 - Current
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Created new patient accounts in EMR system as needed.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Front Desk Receptionist
Smile Time Family Dentistry
Fairfield, CA
06.2023 - 03.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Treatment Coordinator
Children's Choice Pediatric Dental Care
Vacaville, CA
07.2021 - 07.2023
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Provided support to clinical staff with insurance verification and authorization processes.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Assisted in developing policies, procedures, and protocols related to patient care activities.
Education
High School Diploma -
Sem Yeto High School
Fairfield, CA06-2021
Skills
- Phone and email etiquette
- HIPAA compliance
- Multitasking and organization
- Spanish fluency
- Verbal and written communication
Certification
- CPR Certification
Languages
Spanish
Native/ Bilingual
EMR Systems
- OpenDental
- Myhubb
- eCW
- Epic
Timeline
Patient Access Representative
Communicare Ole
04.2024 - Current
Front Desk Receptionist
Smile Time Family Dentistry
06.2023 - 03.2024
Treatment Coordinator
Children's Choice Pediatric Dental Care
07.2021 - 07.2023
High School Diploma -
Sem Yeto High School
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