Maira Mendoza
Odessa,TX
Summary
Dynamic Receptionist Administrator with proven expertise at Southwest Nissan, excelling in reception management and appointment setting. Enhanced customer satisfaction through effective communication and streamlined office operations. Skilled in multi-line phone operation, fostering a welcoming environment while supporting executive staff with calendar management and travel arrangements.
Overview
2
2
years of professional experience
Work History
Receptionist Administrator
Southwest Nissan
Weatherford, TX
02.2017 - 02.2018
- Managed front desk operations and ensured smooth visitor flow.
- Scheduled appointments and coordinated service requests for clients.
- Maintained accurate records of customer interactions and transactions.
- Assisted in inventory management and organization of office supplies.
- Handled multi-line phone systems, directing calls to appropriate departments.
- Provided administrative support to management, enhancing office efficiency.
- Developed positive relationships with customers through effective communication.
- Trained new staff on reception procedures and customer service standards.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Receptionist Administrator
H&r Block
Weatherford, TX
12.2015 - 06.2016
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
Education
High School Diploma -
Weatherford High School
Weatherford, TXSkills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist Administrator
Southwest Nissan
02.2017 - 02.2018
Receptionist Administrator
H&r Block
12.2015 - 06.2016
High School Diploma -
Weatherford High School